Collection Specialist / 202

Job Description

Job Description

Description:

Collections Specialist – Join Our RNR Family

Looking for a career with great pay, biweekly bonuses, and growth opportunities? If you have strong communication skills and at least two years of collections and customer service experience, we want YOU on our team at RNR Tire Express.

At RNR, we help people stay on the road with safe, quality tires through an affordable payment program that fits their budget. As a Collections Specialist, your key role is to help customers achieve ownership of their tires and wheels by working with them to stay on track with their payment plans. You’ll provide outstanding customer service in a supportive, family-oriented environment while making a real impact.

As a Collection Specialist at RNR Tire Express, you’ll play a vital role in supporting our customers on their journey to ownership. You’ll oversee customer accounts by making outbound calls, sending texts, processing payments, and maintaining accurate and up-to-date communication logs. Your main goal is to help customers successfully acquire ownership of their products by offering support, guidance, and solutions. This role isn’t just about collecting payments it’s about building trust and helping people succeed.

Why You’ll Love This Career

Pay Type: Hourly plus Bi Weekly Bonuses

Career Growth – We promote from within. Many of our leaders started in entry-level roles and worked their way up

Make a Real Impact – Help hardworking customers achieve ownership while keeping their families safe on the road

We Hire for Talent and Teach the Skill – Hands-on training coaching and mentorship to help you succeed

Supportive Family-Oriented Culture – We don’t just say it we ARE a family and take care of our team members

What You’ll Do

Help customers acquire ownership by assisting them in staying current on their payment plans

Build positive relationships with customers while working to resolve accounts

Communicate effectively via phone text and email to set up payment arrangements

Use empathy and negotiation skills to help customers meet their financial commitments

Maintain accurate customer records and follow RNR’s best practices for collections

Field Visits – Visit customers in the field to re-establish communication and assist with payment solutions

Work closely with store teams to ensure customer satisfaction and account resolution

What We’re Looking For

We are looking for 2 or more years of collections and customer service experience

Rent to Own or Lease to Own experience is a plus

Strong negotiation and communication skills – You know how to connect with people and find solutions

Problem solver and multitasker – You stay organized and focused even in a fast-paced environment

Tech-savvy and detail-oriented – You’re comfortable using computers and tracking account information

Bilingual Spanish English a plus

We Take Care of Our Team – Just Look at These Benefits

Health Dental and Vision Insurance – Your well-being matters

401k with Company Matching – We invest in your future

Paid Sick Time and Paid Vacation – Because work-life balance is important

Closed on Sundays – Always. Because time with family matters

Family Comes First – Every team member gets one weekday off and we close for major holidays with holiday pay

Smart Money Moves – All team members receive access to Dave Ramsey’s EveryDollar budgeting program to help you plan save and manage your finances

We ARE a Family Business – From company picnics the last one was at SeaWorld Orlando for team members and their families to everyday support we care about our people

We Give Back – Thanksgiving turkeys and Christmas bonuses every year

We Celebrate YOU – Yes we send birthday cards with a gift because YOU matter

We Support Our Communities

At RNR Tire Express giving back isn’t just something we do—it’s who we are

We’ve partnered with the NO More Foundation and host service days throughout the year. Our last serve day was hurricane support and cleanup in our local community

Every Mother’s Day we give away one car to a deserving mom because every mom deserves to ride safe and proud

We support local schools by giving away backpacks every year helping students start the year strong

And that’s just the beginning—we’re always looking for new ways to serve support and stand by our communities

Because Culture Customers and Community are at the heart of everything we do

• Valid driver’s license with a driving history that passes our company requirements
• Pass drug screen and background check to company policy standard
• Ability to work flexible hours Monday through Saturday
• Stand for long periods of time
• Lifting and exerting up to at least 75 pounds
• Professional Proficiency in English – Bilingual is a plus
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this opportunity.