Supervisor, Inside Sales

Inside Sales Supervisor position in Austin overseeing a team of virtual sales representatives supporting healthcare providers. The role combines team leadership, performance management, and program administration for a pharmaceutical company's customer engagement initiatives.

Responsibilities

• Provide daily supervision, coaching, and development for Inside Sales Representatives team
• Implement performance standards, conduct evaluations, monitor metrics, and manage disciplinary actions
• Ensure team compliance with call center policies, schedules, and quality/productivity standards
• Monitor individual and team KPIs; generate reports on performance metrics to management
• Develop and maintain training materials, work instructions, and quality improvement programs

Requirements

• 3+ years sales experience; inside sales and sales leadership experience preferred
• Bachelor's degree or equivalent work-related experience
• Demonstrated ability to coach, train, and motivate staff members
• Critical thinking and creative problem-solving skills
• Strong relationship building and interpersonal abilities
• Proficiency with Microsoft Office suite and professional phone etiquette
• Knowledge of medical device, pharmaceutical, or related industries preferred