Director, Sales

The Director, Sales leads a team of sales professionals and directs the strategy, execution, and continuous improvement of sales operations. The Director participates with senior management to establish strategic plans and objectives that drive revenue growth, sales targets, and operational excellence. This position interacts with senior management, executives, coaches, and key stakeholders to ensure a seamless sales and client acquisition journey. The Director leads the sales team to solve complex business challenges, drive sales performance, and maximize business opportunities, and is accountable for actions that impact departmental performance and budget. Location(s) Austin Texas Corporate Office-TX-CO About Us Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong. 2026 & 2025 Best Places to Work (Glassdoor) 2025 America's Most Admired Workplaces (Newsweek) 2025 Top Franchises for Women (Franchise Business Review) 2025 Best-Led Companies (Glassdoor) Responsibilities Essential Functions Directs sales operations and business growth initiatives. Leads, manages, develops, and mentors Inside Sales Representatives and Business Growth Analysts. Drives improvements and initiatives that enhance revenue growth, operational effectiveness, and sales conversions. Develops sales strategies, sales enablement programs, operational processes, and performance improvement plans. Implements and executes sales initiatives, lead management processes, and productivity standards. Collaborates with leadership, coaches, marketing, product, operations, and cross-functional stakeholders. Analyzes, evaluates, assesses, and interprets sales performance, pipeline metrics, operational metrics, market trends, and business opportunities. Hires, trains, develops, mentors, and manages the performance of a team. Leads a team of professionals, fostering a culture of accountability, collaboration, customer focus, and continuous improvement. Establishes performance expectations, service standards, and key performance indicators for sales and client experience teams. Conducts performance reviews and provides ongoing coaching and development opportunities. Builds and develops high-performing teams capable of achieving sales, retention, and customer satisfaction objectives. Budget Oversight Oversees budget management for the department. Allocates resources to support sales growth, client retention, and operational priorities. Monitors departmental expenditures and evaluates return on investment for strategic initiatives. Identifies opportunities to improve efficiency, increase profitability, and optimize resource utilization. Operations Leadership Develops and drives sales operations, business growth, and market expansion strategies aligned with organizational objectives. Establishes strategic plans, objectives, and measures to support revenue growth and sales performance. Makes final decisions on the implementation of sales processes, productivity standards, and growth initiatives. Drives continuous improvements and initiatives to enhance lead acquisition, sales conversions, and representative performance. Ensures operational effectiveness across sales functions. Leads and directs complex initiatives that impact sales performance, pipeline management, and business growth. Drives the execution of sales strategies and pipeline management processes to achieve revenue goals. Ensures compliance with established sales standards, operational procedures, and organizational expectations. Reviews sales, pipeline, and representative data, identifies trends, and translates insights into actionable strategies. Analyzes performance metrics and generates actionable insights. Evaluates industry trends, market dynamics, and business opportunities. Oversees lead assignment, territory planning, pipeline monitoring, and customer acquisition programs. Develops and implements sales pitch strategies, outreach frameworks, and engagement programs that strengthen prospect relationships. Partners with marketing, product, coaching, and operations teams to ensure consistency in messaging, lead quality, and customer acquisition. Identifies, analyzes, and mitigates risks that may impact sales targets, pipeline velocity, or business performance. Qualifications Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree Minimum of twelve (12) years of progressive experience in sales, customer experience, client success, operations, business development, or related disciplines, including a minimum of five (5) years in a management role leading direct reports Proven experience managing and developing high-performing teams Advanced expertise in sales operations, client retention, and relationship management Experience developing and implementing sales strategies, onboarding programs, and customer retention initiatives Demonstrated success leading customer-facing teams and driving measurable business results Strong analytical, problem-solving, and process improvement skills Exceptional written and verbal communication skills Proven ability to influence stakeholders and build strong relationships across all levels of an organization Experience utilizing CRM systems, sales reporting tools, and customer experience platforms Polished and professional demeanor Proficiency in Microsoft 365, CRM systems, and customer relationship management best practices Preferred Requirements Experience within real estate, coaching, consulting, franchise, or professional services industries Experience leading enterprise sales, customer success, or client experience functions Experience developing scalable customer engagement, onboarding, and retention programs Experience with CRM administration, sales analytics, and operational reporting Professional certifications in sales leadership, customer experience, project management, or related disciplines Knowledge Expert knowledge and expertise in related field Advanced knowledge of industry developments, techniques, and trends Familiarity with budget management and performance metrics Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook Skills Excellent leadership and team development skills Excellent strategic, analytical, and critical thinking skills Excellent project management, time management, and organizational skills Excellent verbal, written, interpersonal, listening, and presentation communication skills Excellent solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness Excellent relationship building skills, with a proactive and service-oriented approach members Abilities Ability to effectively lead, develop, motivate, coach, and inspire a high functioning team Ability to innovate and drive creative execution Ability to drive results, establish KPIs, measure success, and optimize performance Ability to interpret data, identify trends, and translate insights into actionable strategies Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams Ability to demonstrate visionary leadership and guide team toward long-term goals Ability to address complex issues, make informed decisions quickly, and demonstrate good judgement and effective problem-solving Ability to empathize with customer needs and provide strong customer service Ability to demonstrate the highest level of integrity and ethics EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Physical Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions. Keyboarding Viewing computer monitor Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr