Care Coordinator

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We seek a Care Coordinator to join our Behavioral Health Urgent Care (BHUCC) team in Philadelphia, Pa. This posting is Full-time, First Shift (Monday - Friday 10:30am - 7:00pm EST).

The hourly rate is $29/hr. as it includes a $2/hr shift differential!

We are a Behavioral Health Urgent Care/Walk-In Center for adults needing non-crisis same-day care in Philadelphia. Consider it "urgent care" for individuals experiencing emotional or behavioral health concerns. Individuals will participate in resolution-focused services and aftercare planning to prepare for long-term recovery and connection to ongoing care. We serve individuals regardless of income or insurance status. Our services do not replace the need for ongoing mental health care; rather, we aim to reduce avoidable visits to crisis centers and emergency rooms by helping people get the mental health care they need when they need it.

Position Details

The Care Coordinator serves as a floor leader within the urgent care setting, overseeing patient flow to ensure individuals move efficiently through the clinic's workflow and crisis response protocols. This role is responsible for coordinating the initial engagement and triage processes, while ensuring all required information is accurately documented in the electronic health record (EHR). Operating in a fast-paced, dynamic environment, this position promotes a person-centered experience aligned with a "living room" model of care, ensuring individuals feel supported and informed while awaiting urgent services.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package -

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

• A Bachelor's degree in a social services related field (social, psychologist, human services, etc), Master's degree preferred
• A minimum of three years experience in adult mental health care
• Strong customer service and de-escalation skills
• Demonstrated ability to work cooperatively in a Recovery-Based team environment