Visitor Services Associate

Job Summary The Senior Visitor Services Associate is responsible for supporting the daily operations of admissions while ensuring a high level of customer service and a welcoming visitor experience. This position assists with front‑of‑house operations, greeting and orienting visitors, answering phone calls and emails, supporting special projects, and helping maintain an orderly, safe, and professional environment in public‑facing areas of the museum. The Senior Visitor Services Associate also helps monitor visitor flow, communicates operational concerns to appropriate staff, and supports the smooth coordination of daily museum activities and special events. Responsibilities Supports daily public‑facing museum operations with a focus on professionalism, organization, and efficiency. Welcomes, orients, and assists guests, patrons, and members of the public in a timely and courteous manner. Maintains awareness of activity in public areas, supports orderly guest movement, identifies operational concerns, and communicates issues to appropriate museum staff as needed. Facilitates sales transactions using Point of Sale (POS) systems, including cash handling and credit card processing on a daily basis. Maintains accuracy, accountability, and professionalism in all payment‑related activities while supporting smooth and secure front‑facing operations. Assists with the set‑up and facilitation of special museum events, evening programs, festivals, lectures, receptions, and other public programs. Supports guest check‑in, wayfinding, program flow, public area readiness, and general front‑facing coordination to help ensure events run smoothly and professionally. Assists guests, patrons, and members of the public with Museum Shop and Café purchases, including merchandise selection and food and beverage orders. Processes sales transactions and helps maintain displays, organization, cleanliness, and readiness of public‑facing retail and café areas. Maintains a well‑informed, working knowledge of exhibitions, programs, public amenities, museum guidelines, and services available at The Wolfsonian‑FIU. Provides accurate information to guests, patrons, staff, and members of the public, and supports the ongoing training of front‑facing staff to ensure consistent communication and smooth daily operations. Supports a positive public experience while promoting the welfare and daily operations of the Museum. Communicates with guests, patrons, program attendees, and members of the public with varying interests, needs, and abilities. Assists with questions and concerns in real time, helps resolve issues professionally, and escalates operational matters to appropriate staff when necessary. Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit. Minimum Qualifications High school diploma or GED and four (4) years of customer service or related experience. Departmental Requirements Complete and maintain training and certification for food safety and responsible alcohol sales and service to food safety and responsible vendor regulations and standards. Must complete and maintain ServeSafe training for food and beverage services within one month of employment. Desired Qualifications Comfortable working with the general public, trustees, members, and donors on the phone and/or in person. Job Category Staff Advertised Salary 37,950.00 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Working Condition(s) Required to spend 50% or more of time operating a computer Pre-Employment Requirements Expanded Background Check Other Information Ability to work flexible hours as needed. Veteran Preference Veterans with a VA service‑connected disability Spouses of veterans with permanent and total service‑connected disability Honorably discharged veterans with wartime service. Unmarried widow or widower of a veteran who died as a result of a service‑connected disability A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal. Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification. Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Notice of Non-Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiliation. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non‑discrimination, contact FIU's Office of Civil Rights at View phone number on click.appcast.io or email View email address on click.appcast.io. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at View phone number on click.appcast.io or View email address on click.appcast.io. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity. #J-18808-Ljbffr