Account Manager

Job Title

Serves as a liaison to communicate the customer's expectations to the production departments and be responsible for the achievement of the customer's satisfaction.

This is a remote position that may need to travel to client site periodically located in the Dallas/Fort Worth area.

Job Description

Facilitate client jobs through order entry to billing in partnership with respective departments and sales executives.

Collect and record data required for successful implementation of print, mailing, fulfillment and distribution.

Work with peers and departments to meet the expectations of customers, improve quality and performance.

Translate client expectations into actionable specifications and contribute as a part of a multi-disciplinary team to create success.

Resolve questions related to projects promptly.

Communicate schedule, material, quality and delivery information to the customer.

Maintain required documentation relating to job order and changes to the job requirements.

Supervisory Responsibilities

None

Requirements

Minimum Qualifications of Position:

• Bachelor's degree, or associate's degree plus four years related experience, or equivalent combination of education and experience.

Preferred Qualifications of Position:

• Bachelor's degree
• 2+ years of experience using an ERP system like (EFI Monarch)

Knowledge and Skills

• Proficiency in Microsoft Office products, Word, PowerPoint, Outlook and Excel
• Strong verbal, listening and writing skills.
• Demonstrated ability to manage complex customer environments and projects.
• General knowledge of conventional press (applications, impositions, substrates, ink, estimating); print production (press, bindery, hand labor); digital small and grand format (applications, substrates, ink, estimating).
• Understanding of fulfillment technology and distribution methods (FedEx, UPS, USPS).
• Solid knowledge of graphics processes and be able to analyze, solve problems, and make decisions.

Work Conditions and Physical Requirements

• Frequent sitting for prolonged periods of time.
• Occasional walking
• Ability to visually inspect all work for defects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• May have some travel to client site in TX - ideal candidate would reside in TX

EEO Statement

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay Statement

The national pay range for this role is listed above. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.