Senior Account Manager [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Manager in United States.

This role is a high-touch, client-facing position supporting high-net-worth aircraft owners within a private aviation environment where precision, discretion, and responsiveness are essential. You will serve as the single point of contact for a dedicated client, ensuring every aspect of their aviation experience is seamless, from trip planning and operational coordination to billing oversight and contingency management. Operating within a fast-paced, 24/7 service model, you will anticipate client needs and act as a trusted advisor across all travel and aircraft-related matters. The position requires strong judgment, emotional intelligence, and the ability to resolve complex situations quickly while maintaining absolute confidentiality. You will collaborate closely with flight operations, maintenance, and finance teams to ensure flawless execution. This is a highly autonomous role designed for professionals who thrive in premium service environments where excellence is the baseline.

Accountabilities:

• Serve as the dedicated point of contact for a high-net-worth aircraft owner, managing all communication, coordination, and service delivery related to their aviation experience.
• Oversee end-to-end trip logistics, including scheduling, catering, ground transportation, permits, crew coordination, and contingency planning.
• Anticipate client needs and proactively manage preferences to ensure a seamless, highly personalized service experience.
• Act as liaison between the client and internal teams including operations, maintenance, scheduling, and finance, ensuring alignment and execution.
• Manage disruptions such as weather or mechanical issues by rapidly coordinating alternatives, rerouting, or charter solutions.
• Review billing statements and invoices for accuracy, resolve discrepancies, and support financial reporting and cost tracking.
• Maintain accurate CRM records, trip documentation, and client preference profiles to support service consistency.
• Ensure strict confidentiality and discretion in all client-related matters at all times.
• Coordinate internal communication to ensure timely resolution of operational or service issues without delays.
• Support reporting, trip summaries, and operational updates for leadership and internal stakeholders.

Requirements:

• 5–8+ years of experience in high-touch client services, account management, aviation operations, or luxury service environments.
• Strong understanding of business aviation, including FAA Part 91 and Part 135 operations preferred.
• Experience working with high-net-worth individuals and delivering premium, white-glove service.
• Strong financial acumen with experience reviewing invoices, tracking costs, and managing billing inquiries.
• Excellent communication skills with strong presence, diplomacy, and professionalism.
• High emotional intelligence with the ability to manage sensitive, high-pressure situations calmly and effectively.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Ability to work independently in a remote, fast-paced, and 24/7 service-driven environment.
• Strong cross-functional collaboration skills across operations, finance, and technical teams.
• Preferred experience in private aviation, charter operations, or international trip coordination.
• Ability to travel up to 10% as required.

Benefits:

• Competitive compensation aligned with experience and responsibility level.
• Remote work flexibility with structured but dynamic scheduling.
• Health, dental, and vision insurance coverage.
• Paid time off and paid holidays.
• 401(k) retirement plan options.
• Opportunities to work in a high-end, exclusive aviation service environment.
• Exposure to complex international operations and elite client portfolios.
• Career growth within a specialized and expanding aviation organization.
• Collaborative, high-performance culture focused on precision, ownership, and service excellence.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.