Office Services Associate

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking an Office Services Associate plays a key role in supporting the daily operations of the office by providing a wide range of services, including copy and print production, mailroom operations, hospitality support, and general office services. Reporting to the Lead Office Services Associate or Client Relations Manager, this position is responsible for helping maintain a professional, organized, and efficient workplace environment while delivering exceptional customer service.

Essential Job Functions

• Operate high-volume copy and print equipment, including loading paper, adjusting print settings, and processing print jobs.

• Receive and manage copy and print requests while communicating effectively with customers regarding specifications and available options.

• Perform quality control checks to ensure accuracy, clarity, formatting, and overall presentation of printed materials.

• Troubleshoot basic equipment issues, including paper jams and routine maintenance needs, and escalate complex repairs as necessary.

• Prepare documents for production by organizing files, verifying document orientation, and ensuring proper setup.

• Complete finishing services such as collating, stapling, binding, cutting, and assembling materials.

• Monitor and maintain paper inventory and print-related supplies.

• Track print jobs, maintain production records, and generate usage reports as needed.

Required Skills and Qualifications

• Familiarity with copy and print equipment functions and features.

• Strong attention to detail with the ability to identify and correct document errors.

• Basic computer proficiency and understanding of document formats.

• Strong problem-solving skills and the ability to troubleshoot equipment and workflow issues.

• Excellent customer service and communication skills.

Mailroom Responsibilities

• Sort and distribute incoming mail to the appropriate departments.

• Prepare outgoing mail, including packaging, sorting, and postage application.

• Track shipments, deliveries, and courier activity.

• Maintain inventory levels of mailing and shipping supplies.

• Report address discrepancies and delivery issues.

• Assist customers with mail services and required shipping documentation.

• Operate postage equipment and mailing systems.

• Forward misdirected mail and deliveries when necessary.

• Insert documents and promotional materials into envelopes for distribution.

• Weigh envelopes and apply appropriate postage.

• Coordinate with courier services for outbound shipments and deliveries.

Hospitality Responsibilities

• Review monthly and daily event and meeting schedules.

• Support and staff daily catering and meeting setup requests.

• Ensure café areas on each floor remain stocked with disposable items, dairy products, and condiments.

• Verify that café equipment is fully operational.

• Maintain beverage machines to ensure they are stocked and functioning properly.

• Monitor office and cubicle areas to ensure cleanliness, including cleaning Expo boards.

• Ensure restrooms are stocked with feminine hygiene products and mouthwash/cups.

• Maintain clean and organized conference rooms and meeting spaces.

Compensation

The Compensation range for this role is up to 22.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.