Product Readiness Manager

Role Description

The Product Readiness Manager is responsible for the operational infrastructure and cross-functional execution that ensures Medrio's new, rebuilt, and partner-enabled products are ready for successful market launch, customer adoption, and scale. This role owns the frameworks, processes, and coordination mechanisms that translate product development milestones into commercially and operationally viable releases.

Working closely with the Senior Director, Product Launch & Readiness, this role manages the Early Adopter Program's operational layer by:

• Coordinating scheduling
• Tracking and customer follow-up for pilot participants
• Leading internal launch readiness initiatives including product testing programs, go/no-go checklists, training and support preparation, and Product Advisory Council coordination

This role is the operational backbone of the Product GTM function, ensuring no product ships without the frameworks and cross-functional alignment required to support it. This is an individual contributor role with high cross-functional influence, operating without direct reporting authority but with strong accountability across:

• Product
• Engineering
• Professional Services
• Sales
• Marketing
• Support

Qualifications

• 5+ years of relevant experience in product operations, project management, program management, or organizational readiness
• Bachelor's Degree required
• Experience in SaaS or technology product environments preferred
• Clinical trial or life sciences industry experience preferred but not required

Requirements

• Manage operational execution of Medrio's Early Adopter Program
• Maintain launch readiness frameworks and go/no-go checklists for new and rebuilt products
• Lead internal product launch evaluation programs
• Coordinate cross-functional execution across Product, Engineering, Professional Services, Sales, Marketing, and Support
• Support Product Advisory Council logistics and follow-up
• Maintain operational readiness documentation
• Track key metrics related to launch readiness and operational efficiency
• Translate product release milestones into clear operational plans
• Identify and surface gaps between product design and operational readiness
• Continuously improve processes and frameworks

Benefits

• Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums.
• Retirement contributions
• Equity: Stock options so you share in what we're building.
• Generous parental leave.
• Flexible time off - including company bonus holidays during months with no public holidays.
• Stipends — A monthly mobile/internet stipend and a wellness stipend to support how you work and how you recharge.