Technical Support Specialist I

Onsite IT Support & Asset Recovery TechnicianWe are seeking a proactive, hands-on Onsite IT Support & Asset Recovery Technician to support onsite IT operations, asset recovery initiatives, and end-user hardware support. This role will focus on clearing physical PC offboarding backlogs, staging and deploying hardware, executing new-hire workstation setups, and providing local desk-side support. The ideal candidate thrives in a fast-paced environment and has strong experience with hardware management, asset tracking, and customer-facing IT support.Core ResponsibilitiesAsset Recovery & Offboarding (60%)Execute physical hardware offboarding processes.Receive, audit, wipe, pack, and log returned laptop inventory.Assist with clearing existing asset recovery backlogs.Manage local depot operations, including packing, shipping, and return logistics.Ensure proper chain-of-custody and documentation for all hardware assets.Provisioning & Desk Setups (20%)Image, configure, stage, and deploy Windows 11 and macOS devices.Prepare laptops, desktops, monitors, and peripherals for new hires.Complete workstation setups and technology refresh activities.Perform quality checks and ensure equipment readiness prior to deployment.Onsite Hardware Support (20%)Provide walk-up and desk-side technical support for local operations.Troubleshoot hardware, monitor, peripheral, and basic connectivity issues.Support end users with device setup and hardware-related incidents.Escalate complex issues through established support channels when necessary.IT Asset ManagementMaintain accurate hardware inventory records within ServiceNow (ITAM).Track assets through receipt, deployment, redeployment, and retirement.Ensure all asset records are updated and compliant with company standards.Maintain 100% accuracy of asset tracking data.Required QualificationsHigh School Diploma or GED required.2 to 4 years of hands-on experience in desktop support, hardware provisioning, or IT asset management within an enterprise environment.Strong working knowledge of Windows 11 and macOS hardware setup, imaging, deployment, and troubleshooting.Experience using ServiceNow for incident management and asset tracking updates.Experience supporting laptop, desktop, monitor, docking station, and peripheral hardware.Strong organizational skills and attention to detail.Excellent verbal and written communication skills.Strong customer service skills with a professional end-user support approach.Ability to work independently and manage multiple priorities.Preferred QualificationsExperience supporting enterprise hardware refresh or deployment projects.Experience managing asset recovery or offboarding programs.Familiarity with IT Asset Management (ITAM) best practices.Experience supporting supply chain, manufacturing, or operational environments.Knowledge of hardware lifecycle management processes.Technical SkillsRequiredWindows 11macOSHardware Imaging and DeploymentDesktop and Laptop TroubleshootingServiceNowIT Asset Management (ITAM)Hardware Inventory TrackingMicrosoft Office SuitePreferredEnterprise Device Lifecycle ManagementAsset Recovery OperationsNew Hire Technology DeploymentHardware Refresh ProjectsPhysical RequirementsAbility to regularly unbox, move, transport, and package IT equipment.Ability to lift and carry hardware up to 40 pounds.Ability to work within office, storage, and depot environments as required.Ability to stand, walk, and move between work areas throughout the day.Key CompetenciesCustomer FocusAttention to DetailAccountabilityProblem SolvingOrganization and Time ManagementCommunicationAdaptabilityTeamworkInitiative