Marketing Database & Technology Assistant

At Jones Walker, we are driven by an entrepreneurial spirit, a deep sense of community, and a fierce determination to deliver exceptional service and value for our clients. Since its inception in 1937, the Firm has pursued intelligent, client-driven growth. Today, as one of the largest law firms in the United States, we serve local, regional, national, and international business interests in a wide range of markets and industries. Our more than 350 attorneys are located in Alabama, Arizona, the District of Columbia, Florida, Georgia, Illinois, Kentucky, Louisiana, Minnesota, Mississippi, New York, and Texas. The role of Marketing Database & Technology Assistant supports the firmwide marketing and client development teams by ensuring the accuracy, consistency, and overall quality of data within the firm’s Client Relationship Management (CRM) platform, InterAction. The role also supports marketing technology initiatives that improve the efficiency and effectiveness of firmwide marketing and business development operations. RESPONSIBILITIES & ACCOUNTABILITIES InterAction (CRM) Conducts ongoing data integrity efforts to ensure contact and company records remain accurate, complete, and current. Reviews and processes data change tickets, applying updates to existing records. Works with marketing and client development team members to develop mailing lists for events, alerts, announcements, and other communications. Maintains CRM activity data to support business development initiatives and reporting needs. Works closely with the Marketing Database & Technology Manager to prepare and deliver regular analytics and reporting for business development liaisons. Supports the development, documentation, and implementation of CRM best practices and standardized procedures. Assists with other InterAction-related projects as needed. Assists with marketing technology projects, system updates, and process improvements that strengthen the overall marketing infrastructure. Participates in testing and evaluating new tools, features, or workflows prior to firmwide adoption. Provides administrative and documentation support for marketing technology initiatives and process development. Supports data governance efforts to ensure consistent application of data standards across marketing systems. Updates website content and data as needed to ensure accuracy, consistency, and alignment with firmwide standards. Publishes and maintains website updates, including adding news and insights, to keep content accurate, timely, and aligned with the firm’s standards. MINIMUM QUALIFICATIONS REQUIRED Law firm work experience preferred but not required. Experience working with CRM databases preferred; familiarity with InterAction is an advantage. Experience working with website platforms preferred; familiarity with RubyLaw is an advantage. Comfortable with a fast-paced training program and able to learn new tools quickly. Strong Microsoft Office skills particularly in Excel, Outlook, Word, and PowerPoint. High degree of attention to detail and ability to analyze data. Commitment to maintaining confidentiality of client, firm, and personnel information. Ability to prioritize and organize work in order to meet tight deadlines under pressure. Ability to function well both as a team member and independently, demonstrating good judgment. Excellent interpersonal and client service skills with the ability to communicate well, both orally and written, at all levels of the organization and with team members in other offices. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. #J-18808-Ljbffr