Employee Benefits Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking Employee Benefits Account Manager to join our growing team in Dedham, MA!    The Employee Benefits Account Manager will provide customer service duties for customer accounts and transactions, in support of the production of the business. Collaborate with the producer(s) in the servicing and marketing of new accounts in accordance with the standards and procedures of the office. How You Will Contribute:  Cultivate, expand and solidify relationships with clients at all levels within the company by optimizing resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues. Manage and retain existing book of business. Serve as the primary point of contact for assigned clients, overseeing daily servicing activities, billing, inquiries, and in-person or virtual meetings, and proactively identifying opportunities for account rounding and organic growth. Follow-up to address customer needs and resolve any problems or issues. Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements. Continuously achieve all audit and performance standards as outlined by leadership while simultaneously delivering high quality service. Process daily mail and tasks, including faxes and e-mail, for assigned accounts. Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents. Review daily, weekly, monthly reports such as expiration. Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements. Keep current with email & tasks including billing and invoices. Meet with clients / walk-ins in the office as needed / upon request. Follow Agency guidelines, policies and procedures. Attend meetings as required by the Office Leader, Producer or Employee Benefits Leader. Pursues a course of personal, professional development. Skills & Experience to be Successful: High school diploma Strong technical knowledge of the industry of expertise currently being targeted. Insurance Producer license in good standing (authorities in states needed to service the assigned book of business) Proficient with MS Office Suite Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.) Exceptional telephone demeanor Ability to maintain a high level of confidentiality Pay Range $36.06 - $52.88 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.