Senior Professional Services Consultant

The Role The Senior Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products, including Endpoint DLP, Insider Threat Management (ITM) SaaS, Email DLP, Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), Data Security Posture Management (DSPM), Insider Threat Detection (ITD), ITM On‑Premises, and Proofpoint Isolation. This individual will develop new services, implement best practices, and assist in customer escalations as needed. Proofpoint Consultants are service delivery experts who align client business priorities with data protection strategies, reduce risk by mapping technology to organizational processes, and communicate solutions to executive stakeholders. Your Day‑to‑Day Scope engagements by assessing client operations and business processes, gathering requirements, and recommending optimized Proofpoint solutions. Provide strategic program‑design solutions to help clients identify, protect, monitor, and manage sensitive data and users. Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations. Partner with the sales organization to ensure customer needs are met and satisfaction remains high. Present updates to management, highlighting risks, challenges, and proposed solutions. Qualifications 8+ years of industry experience in a customer‑facing role. 8+ years of experience in IT consulting or related fields. Familiarity with data security domains such as Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and Identity Threat Detection. Strong executive‑level communication skills (written and verbal). Excellent organizational skills with attention to detail. Proven commitment to exceptional client service, both in‑person and virtually. Ability to manage multiple projects simultaneously through completion. Demonstrated experience identifying and mitigating escalations. Strong English proficiency for both technical and non‑technical communication. Desired Skills Proficiency in Active Directory (GPO management). Experience with identity security tools and knowledge of identity‑centric indicators of compromise and deception‑based detection. Basic understanding of cloud platforms (AWS, Azure, GCP). Basic scripting knowledge (Bash, PowerShell, Python). Basic understanding of Linux infrastructure. Exposure to Microsoft or Symantec DLP solutions. Benefits Competitive compensation, comprehensive benefits, career success on your terms, flexible work environment, annual wellness and community outreach days, recognition for contributions, global collaboration and networking opportunities. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr