Training Supervisor (Collin, Ellis, & Kaufman County)

Job Description

Job Description

Description:

Position Function :

Working in collaboration with the OCOK Training Director, the OCOK Training Supervisor will deliver information to and enhance the competencies of new and tenured employees by designing and conducting permanency training programs.

This position will plan, conduct, and facilitate highly specialized Community-Based Care training courses and workshops consistent with performance-based training and quality improvement strategies relevant to OCOK’s performance goals and outcomes for child safety, well-being and permanency.

This position also requires the development of training programs, passion for children and families, and a strong desire to ensure OCOK professionals receive the best possible training to enable them to do their jobs effectively. This position is responsible for supporting training needs in the following regions: (Northeast 3E Region to include Collin, Grayson, Fannin, Hunt, Rockwall, Ellis, Kaufman and Navarro Counties. Southwest 3W Region to include Tarrant, Johnson, Erath, Somervell, Hood, Parker, Palo Pinto, Denton, Cooke, and Wise Counties).

In addition, the Training Supervisor will be responsible for managing all aspects of the OCOK Permanency Training mentoring program, to include recruitment and training of mentors as well as pairing and tracking of assignments. The supervisor will be able to effectively evaluate pairings – effectiveness and efficiency of them and overall success of the pairings and program.

Working Conditions :

Heavy computer usage, administrative and clerical functions in a “team” office environment, attendance at public functions, and some evening and weekend work required. Lifting files and office supplies required, up to 25 pounds.

Exposure to Confidential Information :

Maintain confidentiality and follow policies related to volunteer, personnel, and client records. Uphold the Donor Bill of Rights.

Key Expectations/Responsibilities :

· Identify training needs by evaluating strengths and developmental needs of staff in various Permanency positions.

· Translate Permanency requirements into trainings that will prepare new employees for being successful in the field, as well as tenured employees for being successful and prepared for their next career steps.

· Manage the mentoring program – recruitment, training, pairing and tracking

· Provide support to mentors and their proteges during onboarding and training.

· Maintains consistent and professional communication with OCOK mentors, OCOK supervisors, HR and Directors.

· Evaluates mentor and protégé’s performance through individual meetings.

· Assist with building the Permanency training program and creating Permanency training plans.

· Select appropriate training methods and identify sources for training content.

· Create Permanency skill practice exercises and select appropriate Permanency training methods.

· Direct structured learning experiences and display the ability to evaluate objectively for quality and effectiveness.

· Deliver training courses for new hires and continuing staff.

· Display confidence and agility in teaching and training SSCC policies and procedures, OCOK Permanency subject matter, as well as DFPS required CVS subject matter to employees.

· Develop and establish ongoing training opportunities for OCOK Permanency staff and others in the OCOK organization.

· Work with team members to achieve group goals by contributing ideas in group settings, accepting ideas contributed by others, operating with respect to all persons, participating in team meetings, working with team members to improve job knowledge and skills, putting team goals over personal ones, and supporting team and leaders once decisions are made.

· Attend work timely and in accordance with agreed-upon work schedule.

· This position may require after-hours work on occasion.

· Travel to all OCOK counties will be required (Northeast 3E Region to include Collin, Grayson, Fannin, Hunt, Rockwall, Ellis, Kaufman and Navarro Counties. Southwest 3W Region to include Tarrant, Johnson, Erath, Hood, Somervell, Parker, Palo Pinto, Denton, Cooke, and Wise Counties).

Education : Bachelor’s degree required in a social service or organizational leadership/management field. Master’s degree preferred.

Experience : At least five years’ experience in the role of a child-welfare related role (i.e., investigations, conservatorship, Family Based Safety Services) or child welfare trainer position. Previous proven training skills in the social service arena are a plus. At least one year of supervision experience, preferred.

At least one year in conducting in-person training and using one or more of the following delivery methods is required: video conferencing, online, blended, and/or webinar. Adequate knowledge of learning management software is required. Designing training curricula and coordination of training events in an organizational setting is needed. Experience using Zoom, Microsoft Teams, Moodle, Canva, Freeform, Dropbox, and other software preferred.

Functional : Considerable knowledge of the following is essential: SSCC system and objectives in Texas, Texas Child Welfare laws and legal requirements, joint operations between SSCC’s and DFPS in Texas, OCOK organization and Permanency procedures. Applicable and demonstrative knowledge of CAREMATCH, CLASS, IMPACT is necessary. Knowledge in instructional design theory and learning principles, familiarity with traditional and modern training methods, tools, and techniques, and the ability to present complex information to a variety of audiences. Ability to identify sources for training content, sequence training methods, create training plans and schedule trainings. Ability to create skill practice exercises, pace training methods, select appropriate training methods and create broad content outlines.