Customer Relationship Manager

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Project Manager, you will lead cross-functional project teams in delivering custom development solutions or managing the Maintenance and Support of applications. You will be accountable for ensuring that the project is completed within the specified scope, cost, and timeline, while meeting the business requirements and contractual obligations.

Your primary responsibilities will include:

-Serve as a Customer Relationship Manager (CRM) supporting customers at PD ALTESS. Provides full life cycle support including documentation, project management and relationship management for customers at PD ALTESS. Works closely with the engineering team to deliver customer requirements. Negotiates and prepares Service Agreements. Prepares cost estimates and tracks project budget. Creates and monitors project plans for various customer requirements. Provides interface between PD ALTESS and technical teams to manage projects to schedule. Uses ServiceNow system to enter and monitor customer requirements. Coordinates and participates in customer meetings and clearly communicates project status and issues to customers. Basic cybersecurity knowledge is preferred.

Required technical and professional expertise

• Minimum of 2 years of experience providing project management support in an IT environment.

• Excellent verbal and written communication skills. Proficient with Excel.

• Strong Project Management skills with multiple projects.

• Bachelors Degree

• Requires Secret Clearance

Preferred technical and professional experience

• Project Management Tools: Experience with project management tools to support effective project planning, budgeting, and execution. This includes utilizing tools to track project progress, identify and mitigate risks, and ensure successful project outcomes.

• Agile Methodologies: Experience with agile methodologies to deliver custom development solutions or manage the Maintenance and Support of applications, ensuring flexibility and adaptability in response to changing project requirements.

• Stakeholder Management: Experience in managing stakeholder expectations and delivering regular project status updates to ensure that all parties are informed and engaged throughout the project lifecycle.

• Experience using ServiceNow

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.