Planet Fitness - Weekday Mornings Member Services Representative - Full Time - Bethel Park

Member Services Representative

Bethel Park, PA 5821 Library Road, Bethel Park, PA 15102-3333, United States of America Pay: $11.00 - $11.50

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for a member services representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to planet fitness members, prospective members and guests.

Essential duties and responsibilities:

1. Greet members, prospective members and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the club manager in counting out the drawer as needed.
3. Facilitate needed updates to member's accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to assistant manager or club manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
6. Other duties and responsibilities based on club needs.

Qualifications:

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.