Customer Service Specialist - Automotive Finishes

Job Description The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with customers to determine their needs, answer questions about our Automotive Sherwin‑Williams products, recommend solutions, resolve concerns, and ensure maximum client satisfaction. The role also includes receiving and preparing orders, and safely moving, loading, and delivering products. Location The selected candidate will work at Automotive Branch #9725 located at 12386 N Dumont Way, Littleton, CO 80125. Hours This is a full‑time position working Monday through Friday between the hours of 8 a.m. and 5 p.m., subject to change based on business needs. Compensation & Benefits The position is eligible for performance‑based bonus. Health benefits include medical, dental, vision, Flexible Spending Accounts, disability coverage, retirement, and paid leave. Additional benefits include a generous time‑away package such as personal leave, vacation, holidays, and any leave required by law. Job duties involve contact with customers, including minors, handling cash, and accessing sensitive information. A criminal history review is required to protect the safety of customers, staff, and the public. Responsibilities Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate all material handling, tinting, mixing and testing equipment in a safe manner Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Keep a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure that the stockroom is organized Comply with inventory control procedures and assist with bi‑annual inventory review Complete Monthly and Quarterly Safety Training Assist with the Physical Inventory Process, which is conducted semi‑annually Assist in promoting sales specials and initiatives Keyholder responsibilities include completing Branch Opening and end‑of‑day procedures and making nightly bank deposits Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, with or without reasonable accommodation Must have at least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications: Have at least one (1) year of work experience in a Sherwin‑Williams Automotive Branch, or in automotive Industry Have at least two (2) years of work experience in customer service, retail, or sales Have at least one (1) year of work experience using material handling equipment (for example, forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.) Have at least a High School diploma or GED Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. #J-18808-Ljbffr