Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a growing law firm in Severna Park, Maryland on a contract basis with the potential for a permanent role. This position supports the firm by managing delinquent accounts, communicating with property owners, and helping maintain accurate case information. The ideal candidate brings a calm, service-minded approach to difficult conversations and is comfortable working in a fast-paced office environment with opportunities for training and long-term growth.

Responsibilities:

• Manage past-due accounts for clients, following established collection procedures and deadlines.

• Communicate with property owners by phone and other channels to discuss outstanding balances, explain next steps, and encourage workable payment arrangements.

• Prepare and process collection-related documentation such as liens, legal filings, and wage garnishment materials in coordination with the legal team.

• Review client-provided account details and confirm that records are accurately entered and updated within the firm's collections platform.

• Respond professionally to challenging or sensitive inquiries while using sound judgment and de-escalation techniques.

• Support the collections department with administrative tasks, document handling, and status updates to help keep files organized and moving forward.

• Work closely with attorneys and team members to ensure collection matters are handled efficiently and in line with firm standards.

• Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public.
• Ability to handle difficult conversations with professionalism, patience, and confidence.
• Strong attention to detail with the ability to compare information, identify discrepancies, and maintain accurate records.
• Comfort using office software and systems, including Microsoft Excel and case or account management tools.
• Ability to manage multiple tasks in a structured, deadline-driven environment.
• Experience working in a law firm or legal support setting is helpful, but not required.
• Reliable transportation and ability to work on site in Severna Park, Maryland, with hybrid flexibility available after the initial onboarding period.