Revenue Operations Manager

Revenue Systems & Process ManagerThis is an in-office position based in Draper, UT or San Clemente, CA. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life. Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.NEOGOV is looking for a Revenue Systems & Process Manager to join our Sales organization. The Revenue Systems & Process Manager will play a key role in the strategy, architecture, and day-to-day performance of the Revenue Operations technology stack, and the processes built around those tools for the broader revenue organization. This person will connect the tools and the people who use them, measuring usage goals against targeted outcomes. They will partner with all teams across the broader revenue organization to design workflows that fit how each team actually works, ensuring enablement resources exist for every tool and process. This role reports directly to the VP of Revenue Operations and works in close, ongoing partnership with the Revenue Enablement team.What You Will DoPlay a key role in the strategy, roadmap, and administration of the revenue technology stack, including Salesforce, Gong, Outreach, Pursuit, SPIFF, Qualified, and Highspot, ensuring each platform is configured, integrated, and maintained to support the full revenue lifecycle, while serving as an internal subject-matter expert for these platforms.Lead cross-platform integration work across the stack to eliminate manual handoffs, reduce duplicate data entry, and create a seamless day-to-day experience for team members.Design, document, and continuously refine revenue technologies and processes, enhancing motions like lead to close, forecasting, and opportunity management.Translate business requirements from sellers, SDRs, SEs, and department leaders, into system configurations, workflow automations, and clear process documentation.Partner with the Revenue Enablement team on every technology and process rollout to ensure a corresponding training curriculum and reference materials exist before and after go-live.Build and maintain a centralized playbook and knowledge base defining how, when, and why each tool should be used across the revenue organization.Support Marketing in aligning shared tools, such as Qualified for pipeline generation and Highspot for content.Own change management for major system or process changes, including communication plans, training schedules, and structured feedback loops with end users.Maintain a living technology inventory and rationalize tool overlap, retiring or consolidating platforms where they no longer have value.Define and track adoption, utilization, and performance metrics for every tool in the stack, publishing a recurring scorecard that ties usage to expected outcomes.Conduct platform health and ROI reviews, recommending renewal, expansion, consolidation, or replacement decisions based on usage data and business impact.Continually evaluate emerging AI capabilities embedded in the current stack (Gong conversation intelligence, Outreach sequence optimization, Highspot content recommendations) and outline recommendations and strategies for usage.Prepare and deliver executive-ready updates for senior leaders within the Revenue organization summarizing tech stack health, process maturity, AI initiatives, and their measurable impact on the business.Who You Are5+ years in Revenue/Sales Operations, Sales Systems, Enablement, or a related role with hands-on ownership of a revenue tech stack.Deep experience of sales engagement, conversation intelligence, and content enablement platforms (Outreach, Gong, Highspot, or comparable tools).Highly analytical with a strong program management skillsetDemonstrated experience developing or redesigning revenue processes in partnership with multiple functional stakeholders (Sales, Marketing, Sales Engineering, Partnership, or similar).Track record of building adoption or performance metrics and presenting them to senior leadership.Strong cross-functional communication skills; comfort operating without direct authority over partner teams (Enablement, Procurement, Partnerships).Working knowledge of how AI features are being applied within sales/revenue technology and a point of view on responsible, incremental adoption.Self starter that takes ownership of identifying gaps in skillsets, processes, and technology without high oversight.Essential FunctionsWork in NEOGOV's Draper, UT. or San Clemente, CA. officeAbility to keep up with continuous learning through self-educationSit or stand for prolonged periods of time while typing/reading/listeningOrganization of work, time, and thoughtsWhat NEOGOV OffersCompetitive WagesComprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1Generous PTO to support work-life balance401K Matching12-week Paid Parental LeaveAutonomy to grow and find your career path with supportive leadershipCompany provided lunches and a kitchen fully stocked with snacks and drinks in the Draper officeOn-site gym in the Draper officeInclusive and diverse work environmentNEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. 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