Salesforce Development Lead ( MOPS Development Lead)

Salesforce Development Lead
( MOPS Development Lead)

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for: Salesforce Development Lead

Technical Leadership (40%)

• Design and implement Apex solutions for Demand Funnel and Campaign attribution workflows

• Develop and maintain custom Lightning components for third-party SFDC vendor integrations

• Build robust API integrations between Salesforce and marketing tools (i.e. Marketo, 6sense, Clay, Sendoso)

• Write complex SOQL queries and reports for campaign performance analysis, lead attribution reporting, and historical data fixes

Platform Management (30%)

• Manage Salesforce release cycles including scheduled sandbox refreshes, production deployments (weekly), and hotfix procedures

• Oversee data quality initiatives including field utilization analysis, implementing validation rules, and managing 200+ custom fields

• Maintain system performance by monitoring governor limits, optimizing triggers/flows, and managing API call volumes

• Execute large-scale data operations using Data Loader, Workbench, and ETL tools for migrations involving 100K+ records

• Partner with IT CRM to implement and maintain a security model including 50+ permission sets, sharing rules, and integration user configurations

Team & Stakeholder Management (30%)

• Lead a team of 2-3 Salesforce developers, conducting code reviews, providing technical mentorship, and managing sprint planning

• Coordinate with Marketing Operations stakeholders to translate business requirements into technical specifications with clear acceptance criteria

• Manage vendor relationships for technical implementations

• Provide 24-hour SLA support for critical production issues affecting lead flow, campaign execution, or revenue attribution

Required Qualifications

Core Salesforce Development

• 5+ years of Apex development including triggers, batch classes, scheduled jobs, and REST/SOAP callouts

• Proficiency in Lightning Web Components (LWC) and Aura framework for custom UI development

• Advanced SOQL/SOSL expertise including aggregate queries, relationship queries, and performance optimization

• Experience with Salesforce DX, Git version control, and CI/CD pipelines (Jenkins, GitHub Actions)

Integration & Data Management

• API development experience with REST/SOAP, OAuth 2.0, webhooks, and middleware platforms (MuleSoft, Workato)

• ETL expertise with tools like Talend, Alteryx, or custom Python/Node.js scripts

• Database skills: Experience with large-scale data migrations (1M+ records)

• Monitoring and logging: Experience with native Salesforce Event Monitoring

Preferred Qualifications

Marketing Technology Stack

• Marketing automation platforms: Marketo or HubSpot integration experience

• Lead management: Understanding of lead scoring models, attribution logic, and funnel conversion metrics

• Analytics tools: Experience with Tableau CRM, or similar BI platforms

• Bachelor's degree in Computer Science, Information Technology, or related field

• Additional Salesforce certifications: Marketing Cloud, CPQ Specialist, or System Architect

• Agile/Scrum experience with JIRA, managing 2-week sprints

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Marketing Operations team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now .

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

By completing your application for this role, you:

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• Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc. 

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