Outreach Engagement Specialist

Outreach Engagement Specialist

WellCentric DC is committed to making an investment in the lives of the citizens of the District of Columbia, as well as in the communities in which they reside. It is our purpose to ensure health care access is available to all. WellCentric DC's mission is founded on our love of the population we serve and the pursuit of equal access to health and wellness for all. Our mission supports our vision to demolish health disparities in minority communities. WellCentric DC is a majority-women-owned Certified Business Enterprise (CBE) headquartered in Washington, DC. Our talented team collaborates with companies and government agencies to solve complex problems that impact underserved communities and close health equity gaps caused by social determinants of health. Additionally, we support health care providers who serve minority populations, learn how to improve their practice efficiencies, and optimize revenues to keep their doors open and expand access.

Position Summary

The Outreach Engagement Specialist is responsible for serving as the initial and main point of Field contact between the Client and current Enrollees while ensuring the appropriate utilization of services that assist in achieving desired health outcomes.

Scope: Community-based Face-to-Face Outreach in Washington, DC

Responsibilities:

• Complete initial screenings for any Enrollees who are within the ninety (90) day window of enrollment.
• Problem solve and address barriers, recommending and engaging resources as appropriate to address identified risk factors through best practice and evidence-based interventions.
• Record details of attempts, interactions, services rendered to the Enrollee, and future recommendations.
• Support Enrollee access to care through home visits, processing of reports, and distribution of collateral materials.
• Perform new member orientations.
• Provide superior, professional, and courteous service to customers.
• Participate in required trainings and monthly meetings.
• Meet and exceed established performance metric standards.

Knowledge, Skills, and Abilities

• Ability to understand the basic principles of managed care and the concepts of publicly financed health insurance, such as Medicaid and SCHIP programs, is preferred.

Qualifications:

• High School Diploma or GED required.
• Community Health Worker designation preferred.
• 1 + years of experience in customer service or any combination of education and experience that would provide an equivalent background.
• Must have self-motivation and initiative with the ability to work independently.
• Incoming new hires will need to provide verification of their vaccination status within 60 days of hire.
• Must possess and maintain a valid driver's license with a clean driving record and a personal vehicle for transportation to/from the job site.

EEO Statement

Wellcentric DC is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to a policy of nondiscrimination, inclusion, and equal opportunity, and actively seek a diverse pool of candidates in this search.