Key Account Manager

Key Account Manager

Sales Full time Americas - North America - United States - Columbus - Remote/Home Ohio

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win adapting quickly in an everchanging world and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Summary

The Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer: P&G. This role involves defining account-specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.

Key Responsibilities:

Account Management

• Act as the primary point of contact for key accounts within the assigned scope.
• Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
• Develop a deep understanding of customer needs and provide customized solutions to address them.

Sales & Strategy

• Develop and implement strategic account plans to achieve revenue and profitability targets.
• Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
• Monitor market trends and competitor activities to inform and adapt commercial strategies.

Collaboration & Coordination

• Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
• Coordinate cross-functional efforts internally and externally to ensure on-time delivery and compliance with quality standards.
• Organize and lead customer meetings, involving relevant stakeholders from both organizations.
• Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.

Negotiation & Contracts

• Lead contract negotiations, pricing discussions, and the implementation of service agreements.
• Ensure all agreements comply with company policies and customer requirements.

Reporting & Analysis

• Regularly monitor and analyse account performance metrics.
• Prepare reports detailing sales data, market trends, and opportunities for improvement.

Functional Competencies

• Confident and driven Key Account Manager who is resilient, adaptable and embracing change. KAM that is motivated by achievement, growth, and social contact.
• Growth Mindset
• Creating options
• Building desire
• Satisfying the customer
• Managing and growing the customer
• Negotiation and Influencing
• Interpersonal Savvy

Qualifications/Requirements:

Experience

• Minimum of 5-7 years of experience in working in a large scale B2B environment
• Relevant industry experience in technical, sales and general management
• Proven track record of successful sales growth and profitability
• Experience with negotiations; strong influencing and persuasion skills

Knowledge

• Technically adept
• Possess a detailed knowledge of Amcor, the products, the industry and competitive market

Skills

• Language: English necessary, others useful and desired

Expected Travel

• Travel is estimated at +50%

Key Competencies Summary

• Strong relationship-building and customer management skills
• Expertise in commercial strategy and negotiation
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of market trends
• Ability to manage multiple stakeholders and projects simultaneously
• Cross-functional collaboration and teamwork
• Analytical thinking, problem-solving, and data-driven decision-making
• Adaptability and resilience in dynamic environments
• Proficiency in CRM systems and Microsoft Office Suite
• Customer-focused mindset
• Strong ability to adapt to diverse environments and interact effectively with various internal and external stakeholders

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)