Key Account Manager, Infectious Disease

Responsibilities Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs. Build and maintain strong relationships through proactive collaboration and understanding of customer objectives. Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction. Gathers insight from multiple sources to understand stakeholder priorities and challenges. Collaborate with Sales Development Manager ID, Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats. Develop and execute strategic account plans focused on value expansion and profitability. Identify and implement operational improvements to drive customer success. Use sales metrics and standardized tools to document the sales process and influence purchasing decisions. Build and maintain strong competitive product knowledge. Ownership of sales funnel (SFDC) and account analysis (PowerBI) to ensure clear roadmap for growth and sustainment. Responsible for contract negotiation, pricing, proposal, bid preparation, customer service and follow up. Assist in implementation of new customers and develop plan for retention. Optimize reagent utilization and expand product adoption. Forecast future needs based on market, regulatory, or environmental trends. Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to establish and maintain the ability to effectively represent Abbott’s products in the marketplace. Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products. Provide regular sales reports, forecasts and communication with sales leaders. Participate in standardized weekly communication cadence with manager which includes providing field insights, coaching, strategy and problem solving. Escalate and resolve customer challenges in collaboration with local teams. Protect and grow the existing customer base with annual growth expectations. Requirements Bachelor’s degree 4+ years relevant experience Deep understanding of laboratory and point-of-care settings, health system operations, and health economics Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel) Bachelor’s degree in business, health care, or life science (preferred) Proven track record in sales/account management, ideally within the diagnostics space (preferred) Experience working with distribution partners (preferred) Strong financial acumen and ability to analyze healthcare market data (preferred) Demonstrated individual contributor experience including problem solving, complex selling, planning and execution. (preferred) Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization (preferred) Experience with complex contracting and negotiation (preferred). Core Competencies Demonstrates expertise in strategic account management, customer relationship building, and sales performance optimization within the healthcare and diagnostics sectors. Proficient in contract negotiation, financial analysis, and operational improvements to drive customer success. Highest-signal resume keywords Strategic Account Management Sales Funnel Ownership (SFDC) Contract Negotiation Financial Acumen Customer Relationship Management ATS Optimization Keywords Hard Skills Sales Metrics Analysis Operational Improvement Implementation Market Data Analysis Complex Selling Forecasting Soft Skills Interpersonal Skills Problem Solving Collaboration Communication Industry Keywords Laboratory Settings Point-of-Care Health System Operations Health Economics Diagnostics Tools & Technologies Salesforce (SFDC) PowerBI #J-18808-Ljbffr Jobtailor