Inside Sales Account Manager

Hybrid – Columbus, OH or Chicago, IL

ABOUT ZINK

Zink Foodservice is an Employee-Owned company, providing comprehensive sales, marketing, distribution and installation services for premier manufacturers and authorized dealers of foodservice equipment, smallwares, tabletop, furniture and supplies. Zink Foodservice is a full-service Branch Office for its manufacturers with offices and culinary centers in several markets. Our company culture and core values are evident throughout our organization. Zink Foodservice associates work hard and play hard while managing a great work/life balance.

JOB DESCRIPTION

The Inside Sales Account Manager plays a strategic role in our company, primarily responsible for managing and overseeing key aspects of our sales operations. This position requires a high level of discretion, independent judgment, and strategic decision-making impacting the business. The Inside Sales Account Manager is responsible for building relationships at all levels within client accounts and manufacturer accounts to help increase sales. They engage in pro-active follow-up to ensure that all items continue to move forward until final completion. The Inside Sales Account Manager is an expert in all brands that Zink represents and utilizes their expertise to determine creative solutions for our customers and manufacturers.

KEY GENERAL RESPONSIBILITIES

• Account Management and Sales Operations
  • Oversee and manage all sales related processes and items for assigned accounts, ensuring adherence to company standards and practices.
  • Act as main point of contact for all inquiries, escalations, and support needs.
  • Assist management in evaluating and streamlining sales processes to improve efficiency, productivity, and customer satisfaction. Implement best practices, tools, and technologies to automate repetitive tasks, standardize workflows and enhance sales effectiveness.
• Relationship Management
  • Build and maintain strategic relationships with dealers, architects, designers, and manufacturers, playing a pivotal role in business development by understanding their business needs, challenges, and objectives.
  • Serve as main point of contact for all communication and inquiries.
  • Participation in key client and manufacturer quarterly reviews
  • Pro-active communication with key accounts on regular basis
• Decision Making and Problem Solving
  • Exercise independent judgement and discretion in solving complex sales-related challenges.
  • Make decisions that significantly impact the company’s sales operations and performance.
  • Generate creative and innovative solutions to address issues and challenges.
  • Assess the urgency and importance of issues and solve efficiently based on priority.
• Cross-Functional Collaboration
  • Collaborate with cross functional teams, including estimating, outside sales, installation, marketing, and leadership to accomplish business objectives.
  • Foster strong communication and collaboration to ensure seamless coordination and execution of sales initiatives.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Sales, Marketing, Communications or related field.
• Strong critical thinking, analytical, and decision-making skills
• Excellent communication and interpersonal abilities
• Self-motivated, organized, and detail-oriented with ability to work independently and prioritize tasks effectively.
• Ability to handle objections, resolve conflicts, and address client concerns in a professional and diplomatic manner.
• Capacity to work collaboratively with teams.
• Flexibility and adaptability to navigate changing market conditions, client preferences, and business priorities.
• Commitment to upholding company core values.
• Willingness to continuously learn and develop new skills through training, mentorship, and professional development opportunities.
• Ability to thrive in a fast-paced environment and effectively prioritize to meet deadlines.
• Design background or experience is helpful, but not required.

BENEFITS

• Paid Time Off
• Employee-Owned Stock Ownership Plan

LOCATION

• Chicago IL; Columbus, OH – Hybrid

WHY ZINK?

Join one of the fastest growing, employee-owned manufacturer rep groups in North America. For over 43 years Zink Foodservice has been connecting foodservice owners, operators, and consultants with custom solutions from premier equipment, tabletop, smallwares, and furniture manufacturers and dealers.

Our company culture and core values are evident throughout our organization. Zink Foodservice associates work hard and play hard, valuing excellence and a positive attitude above all else. We approach work and life with enthusiasm and passion, fostering a tight-knit workplace across regions and teams. Learn more about our incredible company culture on our LinkedIn here.

Awarded 2023 Columbus Best Places to work!