Associate, Process Manager

Associate, Process Manager A great opportunity awaits a highly organized, confident, and detail-oriented professional to join Capital One’s Subpoena Fulfillment and Intake team. This dynamic group of legal professionals, based within Capital One's Legal department, is responsible for receiving, reviewing, researching, and fulfilling third-party subpoenas issued to Capital One. In this role, you will be instrumental in analyzing processes, identifying gaps, and developing solutions to enhance productivity, reduce inefficiencies, and improve overall operational performance. You will collaborate closely with team members and other departments to cultivate a culture of continuous improvement, ensuring workflows are as effective as possible. Primary Responsibilities Execute as a member of a cross-functional team that can support operational needs Follow direction and implement tasks efficiently, following procedures and meeting regulatory and customer experience requirements Exercise strong judgment and make effective independent decisions when necessary Propose practical solutions to streamline workflows and improve outcomes Serve as primary POC and/or maintain productive interaction with operations partners Assist with new hire / refresher training Demonstrate ability to effectively prioritize tasks and manage multiple, simultaneous deadlines with minimal oversight Identify and solve issues within scope and elevate to management in a timely manner Actively support and comply with team and department objectives Assist with team administrative functions and responsibilities Basic Qualifications High School Diploma, GED or equivalent certification At least 1 year of experience in Google Workspace or Microsoft Office Preferred Qualifications Bachelor’s degree or military experience Strong written and verbal communication skills Excellent organizational skills and time management Experience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency. Proven ability to navigate ambiguity and establish structure within evolving operational environments. 1+ years of experience in a law firm OR legal department 1+ years of experience in financial services industry At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Richmond, VA: $66,700 - $76,100 for Process Manager This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Equal Opportunity Employment Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. Accommodation and Contact Information We welcome candidates who require accommodations in the application process to contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One National Association