Senior Associate Process Manager (Network Disputes)

Senior Associate Process Manager (Network Disputes) As a Senior Associate of Network Disputes you will be responsible for monitoring assigned accounts for out of balances and research to resolve outstanding disputes. Key Responsibilities Cross-functional Collaboration: Partner with cross-functional teams to support disputes resolution and reconciliation. Process Governance: Adhere to departmental procedures and internal controls to ensure strict adherence to governance models. Innovation: Champion process improvements that reduce manual work and reduce complexity. Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; raise breakdowns in the process by asking the right questions and involve the right stakeholders to correct breakdowns. Work closely with colleagues that key disputes; coach and train junior levels on processes and performance targets. Basic Qualifications High School Diploma, GED or equivalent certification. At least 1 year of experience in Microsoft Office or G Suite. At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management. Preferred Qualifications Bachelor’s Degree or military experience. Lean, Agile, Six Sigma, Business Process Management, or Project Management certification. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Chicago, IL: $80,800 - $92,200 for Sr. Process Manager Houston, TX: $80,800 - $92,200 for Sr. Process Manager McLean, VA: $88,800 - $101,300 for Sr. Process Manager Richmond, VA: $80,800 - $92,200 for Sr. Process Manager Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One