National Account Program Manager
Hired by Matrix
At-a-Glance:
Are you ready to build your career by joining an international fire and alarm protection company. If so, our client is hiring a National Account Program Manager. Position Type:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ankit at View phone number on click.appcast.io to learn more. #LI-VK1
#HbM6349
Are you ready to build your career by joining an international fire and alarm protection company. If so, our client is hiring a National Account Program Manager. Position Type:
- Contract
- Onsite
- Minimum Qualifications:
- Bachelor's degree preferred with 5+ years' experience in the alarm industry, 5+ years of demonstrated project management experience, and 2+ years of customer relationship management experience.
- Alternative combination of education and experience.
- Advanced electronic security industry knowledge.
- Construction experience preferred.
- CSPM or PMP certification preferred.
- Knowledge/Skills/Abilities:
- Demonstrated proficiency in managing customer accounts and relationships.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Excellent communication and listening skills with ability to engage all management levels.
- Advanced Domain knowledge/expertise in the commercial security industry.
- Strong knowledge of sales, installation, service, billing and monitoring systems which assist managing National Accounts.
- Technical understanding of electronic security industry.
- Strong organization and matrix management skills.
- Team Management.
- Coaching, mentoring, and staff development skills.
- Actively seek ways in which to act as a role model, guide, develop and mentor others within the organization.
- Intermediate MS Office and Project skills.
- Maintain knowledge of industry and company operations.
- Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.
- Ability to travel as required.
- Will assume the role of the "Operations Relationship Manager" with assigned customer(s) and be the focal point for Customer communications of performance, metrics, issues, and other account items.
- Operationally responsible for delivery of all installation projects and the service ticket portfolio for a Specific Customer(s) assigned within the National Accounts customer portfolio and facilitation of customer requests/issues related to Monitoring, Billing, A/R.
- Serves as the escalation point for operational issues with each account as they may arise and facilitate resolutions through various internal or external groups.
- Prepare formal correspondence in response to customer's questions or concerns.
- Responsible for delivery within established targets and achievement of account and customer objectives.
- Establish relationships with appropriate Customer contacts.
- Develop and maintain communication rhythms with each customer based on their needs as well as our standard reporting and communication processes.
- Will attend customer meetings, developing and performing presentations and representing all aspects of his/her area of responsibility.
- Acts as an advisor to project managers, functional managers, supervisors, and project team members regarding projects, tasks, and operations.
- Adheres to master program plans and schedules, analyzes issues and develops solutions, and directs the work of internal and external resources assigned to program.
- May have direct supervisory responsibility.
- Work closely with Service and the Field delivery organization to ensure Service Ticket performance is in line with standards and SLA's.
- Manage and deliver key Customer/account metrics including items such as the Quarterly Scorecard Review, Metrics surrounding Install projects and Service Ticket performance, Monitoring statistics, SLA attainment, etc.
- Review and analyze account data to identify issues/trends and identify opportunities for improvements. Plan and implement improvement opportunities for accounts.
- Collaborate with other groups to align on operating interactions and processes, optimize delivery efficiency, and customer satisfaction.
- Provide accurate forecasting information.
- Develop appropriate planning documents including project plans, scope documents, SOW's, charters, Execution Playbooks, etc.
- Review requirements to determine scope, effort, schedule, time frame, funding requirements, staffing requirements, allotment of available resources to various phases of the projects, and metrics.
- Define and initiate projects and establish resources to manage projects.
- Review and manage contracts with General Contractors or Customers.
- Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations.
- Ensure effective Quality Assurance/Quality Control mechanisms are in place and adhered to.Support other groups as needs arise.
- Performs other duties as assigned.
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ankit at View phone number on click.appcast.io to learn more. #LI-VK1
#HbM6349
Vacancy posted 2 days ago
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