Account Executive

Account Executive

sg360 partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360!

Job Summary

The Account Executive will work in concert with the Sales Representative to achieve a successful sg360 client experience. They are responsible for providing excellent internal and external client services, accurate/timely project specifications and delivery, along with solid, effective communication throughout the organization.

Essential Job Functions

• Review order management updates as they are received by communicating changes in job status affecting a project prior to production to the appropriate teams. This would include, but not limited to initiating additional RFEs, schedules, production method
• Initiate customer contract requests, assist with the implementation once awarded and maintain the adherence to negotiated contract (i.e., data destruction, sample distribution per NDA)
• Participate in and/or facilitate internal preproduction meetings to specifically communicate client requirements, concerns, workflow, or preferences to the assigned PM, CSR. This is especially critical for new clients or when a change in staff has occurred
• Able to respond to production facility inquiries on behalf of client/Sales Representative
• As projects dictate support/attend customer facing sales activities inclusive of client facility visits with the ability to travel as needed
• Initiate post-production meetings as necessary
• Participate in the pipeline/budget process with Sales Representative
• Focus on establishing strong relationships with clients
• Communicate directly with the client to receive and interpret specifications for RFE/RFP submission, coordinate requests for structural design dummies/templates, and project schedules per facility
• Enter/update opportunities is Salesforce
• Confirm that customer specifications align with our proposal and submit pricing package to the client
• Consolidate order entry information to submit along with supporting documents (Estimate, PO, Quote) and enter
• Coordinate with our internal teams and strategic partners as necessary to ensure customer deadlines are achieved
• Understand the process flow for each facility to promote consistent project execution from concept through billing including cross platform projects
• Work with Marketing Services to ensure costs are captured
• Maintain client job grids for internal distribution when necessary
• Work with Sales Representative to maintain client/account information in Technique, Salesforce
• Other duties/projects as assigned

Invoice Review and Approval

• Review invoices for accuracy
• Approves and structures the invoice as required by the customer. Target is 48-72 hours after the last drop/delivery
• Resolve discrepancies by working with the client/Sales Representative

Requirements

Requirements:

• Integral knowledge of the Direct Mail manufacturing process Digital, Sheetfed and Web/Inline, Lettershop Services
• Demonstrate the ability to successfully complete a variety of tasks and/or responsibilities by effectively determining priorities and by finding ways to complete more efficiently
• Must have strong organizational skills
• Good verbal and written communication skills to effectively interact with all levels of SG360, external clients and prepare professional correspondence (emails, letters, reports)
• Must have strong computer skills
• Possess basic, current knowledge of USPS postal requirements

Education/Experience:

• College Degree graphics arts, business administration preferred
• Experience - Five years plus in graphic arts customer service, sales service

Travel:

Minimal local travel may be required for meetings, trainings, and/or other business purposes

sg360 does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This policy applies to all applicants, including those whose employment authorization may expire in the future and would require sponsorship to remain employed.

sg360 is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. sg360 does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

sg360 will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.