Customer Service Manager

Job Overview:


Cub in Plymouth off of Vicksburg Lane is looking for Customer Service Manager to join our team. Customer Service Manager is responsible for leading front-end operations to deliver an exceptional customer service experience, achieve sales and labor objectives, maintain operational accuracy, and ensure a safe and positive environment for customers and associates.

Job Responsibilities:


• Lead, coach, and develop front-end associates to deliver exceptional customer service.
• Provide daily direction, assign responsibilities, ad communicate department priorities, expectations, and procedures.
• Train associates on front-end processes, checkout standards, cash handling and company policies.
• Conduct probationary and regular performance reviews in partnership with store leadership.
• Monitor customer service levels and ensure prompt response to customer needs, questions, and assistance requests.
• Monitor front-end labor utilization and adjust staffing to maximize efficiency while maintaining service standards.
• Perform other duties as assigned or delegated.

Job Requirements:


• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
• High School diploma or equivalent required, associate or bachelor's degree in business, Retail Management, Supply Chain, or related field preferred.
• Minimum of 2 years of retail leadership, grocery operations, or department management preferred.

Physical Requirements:


• Work is performed primarily in a retail grocery environment with occasional travel to other company locations for meetings or business needs.
• Social skills and verbal interaction, reading and writing
• Walking and standing for up to entire shift, climbing ladders

Schedule:


• Open availability including evenings and weekends.

Benefits:


• Flexible schedule for work life balance.
• Employee discount.
• Weekly pay on a progressive union scale.
• Union benefits for eligible associates including Paid Time Off.

My Cub. My Way.


We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we're dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.


At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.



Compensation:


UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.



Benefits:


For Washington positions (or positions that may be performed remotely from Washington), for Washington-specific paid time off details.


Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.


UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.


Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .