Account Manager

We’re looking for a detail-oriented and customer-focused Account Manager / Order Administrator to join our team. This role is all about supporting customers and keeping orders moving smoothly from forecast to delivery. If you enjoy working cross-functionally, staying organized, and being the go-to person for customers, this could be a great fit. Important: This is not a sales role—this position is 100% customer support with a strong “customer-first” mindset. What You’ll Be Doing Order Management & Forecasting Manage monthly customer forecasts using Excel and update data in QAD (ERP system) Communicate forecast changes to internal teams and ensure everyone is aligned Enter and manage purchase orders, ensuring accuracy in pricing, revisions, and delivery dates Cross-check purchase orders against forecasts and flag any discrepancies early Support revenue planning and maintain strong communication with customers Customer & Production Support Participate in weekly internal production meetings to track output and identify potential risks Communicate delays, changes, or issues to customers in a timely and professional way Attend regular customer meetings focused on production updates and quality discussions Provide updates on inventory levels and production status to internal teams Reporting & Coordination Maintain and update reports such as open orders and shipment estimates Coordinate artwork changes and ensure alignment across departments Assist with resolving invoicing and finance-related issues Prepare and distribute weekly production and project updates Create PowerPoint presentations for both internal and customer-facing meetings What We’re Looking For 2+ years of experience in a customer-facing role (customer service, account management, or similar) Experience working with ERP/MRP systems (QAD experience is a plus, but not required) Strong understanding of the order fulfillment or supply chain process Advanced skills in Microsoft Excel and PowerPoint Excellent written communication skills and ability to manage demanding customers professionally Comfortable working with and communicating across all levels of an organization Highly detail-oriented with the ability to juggle multiple priorities in a fast-paced environment Why This Role? This role sits at the center of operations, working closely with leadership across Operations, Logistics, Quality, and Accounting. It’s a great opportunity for someone who enjoys being a key point of contact, solving problems, and keeping things running smoothly for both customers and internal teams. #J-18808-Ljbffr