Customer Care Representative I

Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today.

What We Provide You:

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• Quarterly & Monthly Bonus Incentives
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future.
• Life and AD&D Insurance

Responsibilities

Your Responsibilities include, but not limited to:

Customer Service

• Communicate with residents via phone, email, mail to address billing inquiries and provide exemplary customer service.
• Respond to and manage resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident's satisfaction and according to Liberty Military Housing's standards.
• Provide customer service regarding collection issues, review and process account adjustments, and resolve resident disputes.
• Utilize call center system by answering live calls, resolving callbacks/voicemails, transferring calls, and updating call dispositions.
• Supports residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing, and sending delinquency letters.

Debt Collection

• Works closely with revenue accountants to reconcile delinquent accounts efficiently and timely.
• Responsible for collections and resolving overdue balances and collecting payments from the individuals responsible for the debt or negotiating a payment plan to collect it in installments.
• Follows up on outstanding balances and resolve any discrepancies to reduce delinquency for assigned accounts and monitoring all collections.
• Prepares documents to be sent to a third-party collection agency in accordance with company policies and procedures.

Data Entry/Administrative

• Maintain accurate records of customer accounts and update account information as needed.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software)
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events

Qualifications

What You Need for Success:

• Position requires 6 months of accounts receivables/collection experience.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Must be able to listen and speak clearly on the telephone.
• Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• High school diploma or GED required.

Hourly Pay Rate $20-$23 an hour.