Receptionist

# ReceptionistColumbia - Columbia, MO 65201## DescriptionThe Receptionist is responsible for coordinating the daily administration of the clinic while delivering exceptional customer service to those who call and visit the clinic.**ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS*** Answer incoming phone calls, make outgoing calls, redirect calls, check voicemail, and answer messages while maintaining HIPAA compliance.* Welcome patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.* Check out patients and set up return appointments.* Schedule, reschedule, and cancel appointments for existing and current patients.* Assists with keeping patient appointments on schedule by notifying clinical staff of patient’s arrival, audits, and preparing charts for the following day.* Register patients and collect identification and insurance cards, then scan or copy them into the clinic’s electronic medical record system.* Enter insurance referrals into the clinic’s electronic medical records system.* Maintain excellent communication and professionalism when corresponding with other physicians’ offices in Columbia when requesting new referrals.* Maintain patient accounts by obtaining, recording, and updating personal and financial information.* Records and updates financial information, recording and collecting patient co-pays and account balances.* Completes clinic deposits at the end of each day.* Protects patients’ rights by maintaining the confidentiality of medical, personal, and financial information.* Assist patients with completing Medical Records Release when a provider needs access to medical information.* Entering points and coupons into Alle.* Adheres to policies and procedures set by CMD.* Provide excellent customer service to patients, vendors, and visitors as well as internal staff.* Process incoming and outgoing mail and faxes; open, distribute, and scan, as required.* Receive deliveries and requisition office supplies.* Keep the work area clean and public waiting areas organized and neat.* Perform opening and closing procedures, such as locking/unlocking doors and turning on/off lights in the building.* Decipher and delegate patient communication to the responsible provider and or nursing team.* Perform additional clerical and other duties as requested by management.## Qualifications**KNOWLEDGE, SKILLS, and ABILITIES*** Knowledge of company products, services, policies, and procedures.* Skilled in identifying and resolving customer problems in an efficient and friendly manner.* Intermediate skills in Google Docs, Google Sheets, Gmail Microsoft Outlook, Word, Excel, PowerPoint, and Internet usage.* Working knowledge of medical terminology and HIPAA regulations.* Skill in operating a multi-line phone system.* Skill in verbal and written communication.* Ability to communicate professionally with vendors, co-workers, customers, and clients.* Ability to multitask in a fast-paced, team environment with frequent interruptions.* Ability to follow oral and written instructions.* Ability to use discretion while working with sensitive information.**ORGANIZATIONAL CORE COMPETENCIES**Building Trust - *Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.*Patient Focus - *Ensuring that the patient perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet patients’ and own organization’s needs.***JOB-SPECIFIC CORE COMPETENCIES**Building Patient Loyalty - *Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.*Engagement Readiness - *Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.*Impact - *Creating a good first impression; commanding attention and respect; showing an air of confidence.*Managing Work (Includes Time Management) - *Effectively managing one’s time and resources to ensure that work is completed efficiently.***EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS*** A High School Diploma or equivalent is required.* Some college in business or a related field is preferred.* Prior experience as a receptionist is preferred. #J-18808-Ljbffr