Patient Coordinator - 260433

Patient Access & Copay Assistance Specialist

Pay: $39,520–$41,600 annually ($19.00–$20.00 per hour)

Location: Carmel, IN 46032

Job Type: Direct Hire

Work Environment: Fully Onsite

We are hiring a Patient Access & Copay Assistance Specialist to join a growing healthcare support team in Carmel, IN! This is a great opportunity for someone with healthcare, pharmacy, or insurance customer service experience who enjoys helping patients navigate prescription costs and access financial assistance programs.

In this inbound call center role, you will serve as a frontline resource for patients, caregivers, pharmacies, and physician offices. The team handles approximately 50–60 calls per day, with an average talk time of 6–7 minutes.

Responsibilities

• Answer inbound calls from patients, caregivers, pharmacies, and physician offices regarding prescription costs and patient assistance programs.
• Screen patients for eligibility and enroll qualified individuals in manufacturer copay cards and financial assistance programs.
• Assist callers with copay card questions, including balances, annual maximums, expiration dates, and activation.
• Contact insurance payers and Pharmacy Benefit Managers (PBMs) to verify coverage details, deductibles, coinsurance, and patient responsibility.
• Research and troubleshoot common pharmacy claim rejections, including refill-too-soon and coordination of benefits issues.
• Provide administrative support by tracking and communicating the status of pending Prior Authorizations (PAs); this role does not make clinical determinations.
• Document all patient interactions, claim activities, and follow-up actions accurately in the CRM or case management system.
• Maintain HIPAA compliance and protect confidential patient information.

Qualifications

• High school diploma or GED required.
• At least 1 year of healthcare experience.
• Basic understanding of healthcare and insurance terminology, including copays, deductibles, coinsurance, out-of-pocket maximums, and PBMs.
• Strong customer service and phone communication skills.
• Comfortable working in a fast-paced, inbound call center environment.
• Interest in a phone-based role focused on helping patients access medications and financial assistance.

Preferred Qualifications:

• Previous health plan customer service or member services experience.
• 1–2 years of experience in a pharmacy billing contact center, retail pharmacy, or medical front office.
• Active Pharmacy Technician registration or certification (CPhT/PTCB).
• Bilingual in Spanish and English.

Schedule & Training

• Fully onsite in Carmel, IN.
• Must be flexible to work an assigned shift with a start time of 8:00 AM, 10:00 AM, or 11:30 AM.
• Operating hours are between 8:00 AM and 8:00 PM.
• Primarily Monday–Friday, with occasional Saturday coverage as needed.
• Approximately 4 weeks of training, including classroom instruction, mock calls, and hands-on preparation.
• Training schedule is expected to be 9:00 AM–5:00 PM.

Compensation & Opportunity

• $19.00–$20.00 per hour ($39,520–$41,600 annually).
• Direct-hire opportunity with the company.
• Opportunity to build a career in patient access, pharmacy support, and healthcare services.