Business Relationship Manager

Business Relationship Manager

The Business Relationship Manager's primary responsibility is developing and maintaining strategic partnerships with internal business stakeholders, ensuring the alignment of business objectives with technology initiatives. The Business Relationship Manager is a key contributor for executing the Business Relationship strategy by providing leadership and vision to the Strategic Initiatives team and balancing and coordinating the fulfillment of demands. The Business Relationship Manager partners with business leaders in their area of focus to develop and plan an appropriate technology roadmap. The Business Relationship Manager directs and prioritizes the provisioning of new and enhanced services as per business requirements, ensures that the business needs are captured appropriately, articulates the business value of opportunities, and provides vital input for the creation and maintenance of the overall SI Strategy. This is a full-time position reporting to the Director, Business Transformation.

Responsibilities

• Relationship Management
  • Proactively develops relationships at all levels within their area of business focus, as well as building rapport and credibility across the Strategic Initiatives internal teams.
  • Partners with business to develop a deep understanding of their strategic goals, objectives, and KPIs.
  • Consults and collaborates with business stakeholders on strategic decisions to ensure alignment with the Strategic Initiatives teams.
  • Manages stakeholder expectations and takes accountability for delivery.
• Strategic Roadmap and Demand Management
  • Develops a strategic roadmap in partnership with the business that will support their objectives and align with SI initiatives.
  • Participates and leads the demand management process within their area of focus.
  • Assists the business in road mapping, documenting, and planning for future process and technology needs.
  • Collaborates with other Business Relationship Managers to develop strategies to align business groups where appropriate.
  • Assists with prioritization activities within and across business groups.
• Business Process Scoping and Design
  • Guides the business in developing future-state processes to achieve strategic objectives.
  • Translates business vision to enable a shared understanding by business and SI personnel.
  • Works with the Enterprise Architects & Solutions Architects on approach and methodology for best use of systems and solutions.
• Change Management
  • Coordinates changes between SI and business group
  • Develops and manages communication plans in collaboration with SI and business in order to ensure smooth transition
  • Develops success criteria with business leaders and measure the progress of SI initiatives against those factors.
  • Facilitates quarterly performance reviews with business leaders.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Requirements:

• Bachelor's degree (B.A.) from a four-year college or university in Business, Finance, Computer Science, Engineering, Supply Chain, Management Information Systems or equivalent work experience.
• 5-8 years experience with enterprise systems, business operations, supply chain, and/or process environment and standards
• 3-4 years of effective people and/or process management experience
• Strong written skills, to produce reports and process instructions, with skills in MS Word & PowerPoint, with intermediate level skill in MS Excel are required
• Good interpersonal and verbal communication skills
• It is desirable that you have a strong sense of ownership/responsibility and can work with minimal oversight
• Willingness to work shifted hours to support the global business as required
• Must be legally eligible to work in the United States without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.