Small/Medium Business Specialist

Job Description

Job Description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. 

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers. 

 
JOB OVERVIEW: 

Small/Medium Business Specialist is responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory. The Business Specialist achieves sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled or standalone services to new customers. The Business Specialist is responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale. The Business Specialist is responsible for the development and implementation of a Territory Plan (under the instruction of the Sales Director) which is designed to expand the customer base within their assigned territory. The Business Specialist is 100% focused on generating new Internet customers. 

 
RESPONSIBILITIES: 

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Place orders through order management software. Work with Account Manager Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner. 
• Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling.
• Have a complete understanding of Wire 3 Business Fiber services, rates (individual and bundled).
• Demonstrate selling skills and product knowledge. Practice selling skills with other teammates regularly. Read sales books and take sales courses to learn new sales techniques; practice and implement new sales techniques regularly.
• Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of CRM to maintain accurate records to maximize territory potential.
• Meet and exceed performance standards as defined by the department Standards of Performance (SOP) and the Wire 3 Sales Model.
• Attend and participate in sales meetings as established by management.

REQUIRED SKILLS / ABILITIES: 

• Ability to read, write, speak and understand English 
• Knowledge of communications technologies and services, with an emphasis on internet fundamentals 
• Proven sales history of meeting or exceeding targets preferred 
• Valid driver's license with a satisfactory driving record 

EDUCATION / EXPERIENCE:  

• High School Diploma required, bachelor's degree in business, marketing or related field preferred; or equivalent experience 
• Outside sales experience in a high transaction, short closing cycle model preferred; 3-5 years.

PHYSICAL REQUIREMENTS:  

• Must be able to travel locally
• Work performed inside and outside at a variety of locations.

BENEFITS:  

• Salary + Commission
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

 
EOE STATEMENT:  

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.