Northland Heavy Equipment Estimate Reviewer

Claim

This position is responsible for reviewing estimates, evaluating, and negotiating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be moderate complexity/severity Heavy and Specialty Equipment claims. This position provides assistance to all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with evaluating physical damage as needed, including Catastrophe response.

Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file.

Reviews physical damage documents for appropriateness and any loss economic opportunities. Assists in team case load management.

Negotiates with repair facilities on revisions to physical damage documents.

Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.

Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.

Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).

Effectively manages work assignments and track financial changes

Identifies needed resources and experts including scientists, engineers, manufacturers and other technical resources to provide information that will contribute to the determination of the value in the absence of any formal pricing guidelines for this unique equipment. Utilizes these resources where necessary to confirm or refute information provided in the investigation.

Assists Auto and Property claim professionals including Inland Marine, Construction, and public sector and associated business insurance professionals in verifying physical damage estimates submitted are consistent with determined coverage. This consists of reviewing policies, policy amendments and underwriting terms specific to the Heavy Equipment as identified within the business policy and claim needs.

Participates in the Heavy/Specialty Independent Appraisal Overview process as needed.

In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong technical background including extensive knowledge of heavy and specialty equipment, auto repair and repair techniques, including thorough understanding of heavy/specialty equipment terminology and construction.
• Thorough knowledge of claims appraisal systems and overall claim operations.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Commitment to continuous education, i.e. I-CAR, ASE.
• Analytical Thinking – Intermediate.
• Judgment/Decision Making –Intermediate.
• Communication – Intermediate.
• Negotiation – Intermediate.
• Insurance Contract Knowledge – Basic.
• Principles of Investigation –Intermediate.
• Value Determination –Intermediate.
• Settlement Techniques –Intermediate.
• Auto Technical – Intermediate.

What Is a Must Have?

• High School Diploma or GED.
• One year heavy equipment or auto appraisal experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit