Live Ops Manager

Role Description

The Live Ops Manager bridges the space between technology and player experience. They are the person who ensures server reliability during a world-scale in-game event, coordinates the cross-functional response when something breaks, governs the cadence of in-game content rollouts, and reads player data to understand whether the live experience is working or quietly eroding.

This is not a community manager who also handles incidents. It is not an SRE lead who occasionally talks to designers. It is the operational centre of gravity for live service delivery — leading engineers, producers, data analysts, and QA through the full cycle of a living, breathing game.

Key Responsibilities

• Coordinates SRE, engineering, and production during live outages and degraded service events.
• Runs post-mortems and drives structural improvements to prevent recurrence of incidents.
• Plans, coordinates, and launches in-game events end-to-end.
• Owns the event readiness checklist — content, infrastructure scaling, QA sign-off, comms.
• Is accountable if an event ships broken or at the wrong time.
• Governs the curation, scheduling, and rollout of live in-game content — item shops, seasonal offers, rotating content.
• Owns the content calendar and coordinates across product, design, and monetisation.
• Reads live telemetry to understand player behaviour, retention signals, economy health, and event performance.
• Surfaces insights that inform content decisions and monetisation tuning.
• Works alongside data analysts — does not replace them.
• Holds the connective tissue across SRE, QA, community management, and product.
• Ensures new features integrate into the live environment without surprises.
• Runs the operational readiness gate before major launches.
• Maintains runbooks, incident playbooks, content rollout SOPs, and post-mortem documentation.

Qualifications

• 5+ years of experience in live operations, site reliability, or technical game production — with at least 2 years in a role responsible for live service uptime on a multiplayer title.
• Proven incident command experience: has run a live incident bridge, not just participated in one.
• Experience coordinating cross-functional teams: SRE/engineering, QA, community, and product in the same operational context.
• Hands-on with live monitoring tools: Datadog, PagerDuty, Grafana, Splunk, or equivalent.
• Content operations experience on a live game: has owned or co-owned a content calendar, item shop curation, or in-game event rollout for a major multiplayer title.
• Data literacy: comfortable reading player telemetry, retention metrics, and economy KPIs — and translating them into operational decisions.
• Strong async communication: produces clear, concise written updates for both technical (SRE) and non-technical (community, product) audiences.
• Remote-first discipline: has led live ops in a distributed environment across timezones.

Preferred

• Experience at a major F2P or live-service title with 1M+ concurrent players during a major event.
• Familiarity with Unreal Engine infrastructure and game build pipelines.
• Knowledge of in-game economy health indicators: currency inflation, sink/source imbalance, retention drop patterns.
• Previous experience coordinating an item shop or seasonal content schedule with real commercial impact.

Benefits

• Strong and enthusiastic team – opportunity for knowledge sharing, learning, and professional self-development.
• Interesting and challenging tasks – solve diverse issues, communicate with people within the company and partners.
• Convenient working conditions – remote work, flexible working hours.
• Chance to work in a highly professional and dynamic team on a wide range of International Game Production projects.
• Attractive remuneration package and opportunities for professional development.

Company Description

Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry. We collaborate across time zones to support projects on all major platforms, engines, and styles - from AAA titles to emerging technologies.

Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. We are proud to be the development partner of choice for industry leaders such as Epic, Xbox, Meta, Obsidian Entertainment, Riot, and Gearbox Software.