Retirement Office Assistant

Job Title

Under general supervision, performs a variety of clerical duties in support of Retirement operations. Support activities may include public contact, customer service, records maintenance, document production, and/or processing data.

The ideal candidate will have excellent public contact and customer service skills; the ability to build and maintain effective working relationships with others; and must be organized and have experience working in a fast-paced professional environment.

The Office Assistant Confidential is a Confidential classification and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Intermittent, Extra-help, Temporary, Fixed-term, and Regular vacancies. There are currently two (2) Regular vacancies within the Retirement Department.

Tentative schedule opening date: Wednesday, August 26, 2026. Closing date: Tuesday, September 1, 2026, at 5:00 p.m.

Examples Of Duties

Depth and breadth of assignments may include, but are not limited to the following:

• Provides clerical support to Retirement Benefits Specialists such as typing correspondence, tracking and logging documents, entering data, assembling retirement packets, providing income verifications, assisting with the disability retirement process, processing appeals, and meeting deadlines.
• Greets customers and answers phone calls; determines how incoming calls should be routed; directs people to appropriate offices or to proper information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments and maintains calendars; obtains routine factual information to create or update files; provides assistance in the completion of forms.
• Prepares, validates, and/or checks a variety of documents such as retirement applications and new member paperwork for completeness, accuracy, and submission standards.
• Sorts and distributes incoming correspondence; maintains and audits the electronic filing system which involves scanning documents and understanding workflow; generates letter batches and prepares mass mailings.
• Handles and tracks public records requests; interacts with Board members; coordinates with County department representatives and vendors; orders and maintains supplies.
• Researches reference materials to respond to customer or management inquiries.
• Operates a variety of office equipment, such as personal computers, scanners, and copiers to enter, update and extract information, and to produce routine reports, correspondence, or forms.
• Performs related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on the eligible list.

Education, training, and experience can be obtained by:

Any combination of education, training or equivalent, from no experience to three (3) years of office clerical experience.

Necessary special requirements:

• Intermediate proficiency in Microsoft Word and Excel.
• Excellent written communication skills must be demonstrated in the application and the supplemental questionnaire.

Desired:

• Prior experience providing customer service support in an office setting.
• Experience utilizing Adobe Acrobat.
• Intermediate proficiency with Microsoft Outlook.
• Working knowledge of VCERA's Pension Administration System: V3.
• Experience with and general knowledge of Pension Plan Administration.

Knowledge, skills, and abilities:

• Some knowledge of modern office methods and practices; record maintenance systems such as VCERA's Pension Administration System: V3; letter writing and report compilation.
• Working knowledge of customer service and public contact techniques; the operations, procedures and practices used in support of the function to which assigned; techniques to expedite or improve clerical tasks and record processing; word processing and data entry; correct English usage, spelling, grammar and punctuation.
• Skill in utilizing Microsoft Word, Excel, and Outlook
• Working ability to maintain confidentiality; perform and coordinate clerical work with accuracy and attention to detail; perform basic mathematical calculations; set up and maintain records and filing systems; extract information from a variety of sources; operate a variety of office equipment; multitask in a fast-paced environment; establish and maintain cooperative working relationships; communicate effectively both orally and in writing.

Recruitment Process

Final filing date: Applications must be received by the County of Ventura, Human Resources in Ventura, California, no later than 5:00 p.m. on Tuesday, September 1, 2026. To apply online, please refer to our website at A paper application can be obtained by calling View phone number on click.appcast.io. Our address is County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to applicants: Sufficient information must be provided under the Education/Work Experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application. Supplemental questionnaire Qualifying. All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications for the position. Failure to complete and submit the questionnaire may result in the application being removed from further consideration.

Application evaluation- Qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process. Written examination - 100%: An un-proctored, online, internet-based job-related written examination will be conducted to test applicants' knowledge, skills and abilities in relation to office practices, reading comprehension, forms completion/checking, comparison, vocabulary, spelling, math, and filing. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list. Eligible list: Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

Background investigation: A thorough pre-employment, post-offer background investigation, which may include inquiry into past employment, education, criminal background information and driving record, may be required for this position.

Equal employment opportunity: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

For further information regarding this recruitment, please contact Melissa Rodriguez by email at View email address on click.appcast.io or by telephone View phone number on click.appcast.io.