Senior Support Engineer
Virtual Vocations Inc
Owning complex, high-severity support tickets, the full-time Senior Support Engineer will diagnose technical issues across APIs and integrations, while partnering with the Head of Customer Support to design and implement automation solutions in a remote environment. Key responsibilities Manage escalated technical support tickets end to end, serving as the primary escalation point before engineering Diagnose and resolve deep technical issues related to APIs, identity, authentication, and product data flows Collaborate with the Head of Customer Support to build and optimize automated support systems and processes Required qualifications Hands-on technical support or support engineering experience in a B2B SaaS product, preferably in cybersecurity or SaaS security Strong knowledge of APIs, authentication, identity, logs, telemetry, and systematic debugging Experience in building or enhancing automation and support tooling Ability to create repeatable, automatable solutions from complex escalations Comfort with ambiguity in a rapidly evolving technical support function
Vacancy posted 2 days ago
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