Billing Specialist

Billing Specialist

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

About the Role: We're looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you'll be the go-to resource for customers with billing questions, account inquiries, and payment support—helping resolve issues quickly while delivering a great customer experience.

If you're someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.

What You'll Do:

• Deliver a positive, professional customer experience on every interaction
• Handle inbound calls, emails, and chats related to billing and account inquiries
• Resolve billing discrepancies quickly and accurately
• Process payments and assist with collections in a respectful, customer-friendly manner
• Maintain accurate account documentation and follow established processes
• Meet performance expectations including attendance and quality standards (85%+ QA score)
• Collaborate with team members and support cross-functional needs as required

What We're Looking For:

• Strong customer service mindset with excellent communication skills
• Ability to stay organized and manage multiple tasks efficiently
• Comfortable working in a fast-paced, team-oriented environment
• High attention to detail and problem-solving ability
• Self-motivated with the ability to work independently
• Adaptable and open to change

Qualifications:

• Previous experience in billing, collections, accounting, or a related field preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Experience in a call center or high-volume customer environment is a plus

Work Environment:

• Office-based role with moderate noise levels
• High interaction with customers and internal teams
• Benefits
• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discounts

Why Join Nextlink? At Nextlink, we value professionalism, accountability, and teamwork. We're committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience.

Equal Opportunity Employer Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Drug-Free Workplace Nextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees.