National Account Manager

About Us:

At Dunlop Sports Americas, our purpose is to empower people through the joy of sports.

We believe sport can bring out the best in people. Uniting communities, inspiring grit, and creating moments of shared achievement. That's why every product we design, every service we deliver, and every partnership we build is driven by this belief. Whether it's a golfer finding confidence in their swing, a tennis player discovering new potential, or a teammate taking pride in their contribution, our work enables spectators, fans, and sports enthusiasts to connect with the game and with each other. Through innovation, quality, and care, we create experiences that uplift, motivate, and empower-so that everyone can find their own joy in sport.

Our Vision:

Our vision is to be at the heart of the game. Loved by fans, trusted by partners, and powered by passionate people.

More than a brand, we're people. And we show up each day because we're motivated to be a meaningful presence in the world of sport wherever it's played, watched, or practiced. Being at the heart of the game means leading with integrity-our products do what we say they do. It also means dedication to reliable service and collaboration with all our partners. Our goal is to shape the culture of sport with the energy, authenticity, and joy we bring to every part of what we do.

Our Values
We live our values every day:

• Service - Delivering solutions and care; creating impact
• Teamwork - communicate, respect, and succeed together.
• Integrity & Accountability - Do what's right, own the outcome.
• Innovation & Challenge - always improving, always advancing, always up for the challenge.
• Joy - Pride in the process, fulfillment in the results.

National Account Manager

Position Overview:

Manage and oversee the day-to-day operations of select Strategic National Account Partners. This management includes implementing sales strategy, providing daily service needs, monitoring sell-thru activity, achieving sales targets, and developing new business opportunities. The National Account Manager will play a pivotal role in developing and delivering growth potential in substantial growth channels for the company.

Organizational Alignment:

Reports to the Director of National Accounts

Job Description:

• Provides a management-level point for specific Strategic National Account partners whom they oversee
• Builds peer support and strong internal-company relationships with other key management personnel
• Establishes productive relationships with the sales team thru frequent communication, collaboration, and the effective allocation of marketing investment

Job Responsibilities:

Responsibilities include:

• Strategy development and planning
• Sales process management
• Recommends and engages in resource deployment for each channel
• Provides leadership and coaching to each sales team member who services these channels
• Directs and supports the consistent implementation of company initiatives
• Positively impacts the performance of each channel by implementing unique and individual sales approaches
• Leads field forecasting efforts for each channel managed
• Proactively assesses, clarifies, and validates customer requirements and satisfaction
• Utilizes all available company technology and reporting
• Manages COOP marketing budgets and vendor agreements

Accountabilities and Performance Measures:

• Meets assigned channel quotas for sales, service, and strategic objectives
• Responsible for the efficient allocation of company support resources and budgets
• Achieves strategic channel objectives defined by company management
• Provides world-class customer service and support

Qualifications:

• Four year college degree
• Minimum 5 years of sales management experience
• PC proficiency
• Strong communication skills
• Consumer Retail experience

Cultural Alignment:

Service (Delivering solutions and care; creating impact)

• Demonstrates a strong commitment to customers, employees, and business partners by delivering effective solutions that drive growth, profitability, and long-term value.
• Anticipates business needs and proactively removes obstacles, ensuring teams have the resources, support, and direction needed to achieve exceptional results.

Teamwork (Communicate, respect, and succeed together)

• Fosters collaboration across Sales, Marketing, Finance, Operations, Product, and Commercial Systems to achieve shared business objectives and organizational success.
• Builds strong relationships through open communication, mutual respect, and active partnership with internal and external stakeholders at all levels.

Integrity & Accountability (Do what's right, own the outcome)

• Makes ethical, transparent, and data-driven decisions that align with company values, governance standards, and long-term business objectives.
• Takes ownership of business performance, holds self and others accountable for results, and follows through on commitments with consistency and professionalism.

Innovation & Challenge (Always improving, always advancing, always up for the challenge)

• Champions continuous improvement by leveraging technology, automation, AI, and innovative business practices to enhance efficiency, scalability, and performance.
• Embraces challenges as opportunities for growth, encouraging creative problem-solving and the pursuit of new ideas that strengthen competitive advantage

Joy (Pride in the process, fulfillment in the results)

• Creates a positive, engaging, and high-performing work environment that recognizes achievements, celebrates success, and inspires teams to do their best work.
• Demonstrates passion for the business, taking pride in delivering meaningful results while fostering a culture of energy, enthusiasm, and shared accomplishment.

Physical Demand:

When needed, an employee must be able to fulfill the following physical requirements:

• Ability to sit for extended periods of time, typically 8-10 hours a day, with occasional bending
• Pulling and reaching with hands and arms
• Ability to perform routine hand, fingers, and arm movements, including keyboarding and mousing
• Ability to see, hear, speak, and communicate effectively in order to perform job responsibilities, including exchanging information in person, by phone, and through electronic communication.
• Ability to lift and carry up to 30 pounds.

Work Environment:

This is a fully remote, work-from-home position that requires a dedicated, professional workspace, with specific expectations outlined in the Remote Work Policy. Frequent use of standard office equipment, including technology, is required.

Disclaimer: This job description generally indicates the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an applicant. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of an employee. An employee may be asked to perform other duties as needed. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Nothing in this position description changes the at-will employment relationship between the company and its employees.

DSA is an equal-opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, reproductive health decision-making and genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.