Receptionist

Receptionist

The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.

Responsibilities:

• Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
• Greet patients upon arrival and initiates completion of required forms.
• Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
• Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
• Maintain schedule and inform office staff of schedule changes.
• Update computer database and enrollment logs
• Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
• Maintain forms files including consent, physical exam and neurological exam files.
• Maintain and uses office equipment appropriately.
• Disburse checks for patient expenses as appropriate.
• Receive and distribute mail.
• Schedule outside tests as necessary including CT scans and x-rays.
• Fax and make copies as requested.
• Request medical records from outside offices as necessary.
• Do general filing.
• Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG's objectives.

Skills and Qualifications:

• Education and experience
  • High school diploma/GED required.
• Requirements
  • Organizational skills.
  • Detail oriented.
  • Ability to work in a dynamic environment.
  • Ability to work as a team member.
  • Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
  • Knowledgeable in medical terminology
  • Excellent communication skills (interpersonal, written, verbal)
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)