Administrative Assistant/Receptionist

Job Description

Job Description

JOB SUMMARY

This is a full-time non-exempt position that involves complex clerical or administrative and office support duties, as well as basic appraisal tasks in the preparation and certification of a county-wide tax roll. The work performed requires limited supervision and is reviewed through conferences and performance evaluations.

The ideal candidate for this position has a friendly and easy going personality, but is also perceptive and disciplined. Must be able to handle complaints in a calm professional manner and provide accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. The candidate for this position is the “face” of the Property Appraiser’s Office for all visitors and responsible for the first impression we make.

ESSENTIAL FUNCTIONS (An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the tasks which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.)

• Greet and welcome guests.
• Respond to telephone inquiries from the public and other County agencies in a polite and courteous manner; direct calls to the appropriate person or department; assist the public when needed or asked; answer more difficult or technical questions regarding departmental forms, policies or procedures.
• Schedule conference rooms; open, sort, and distribute mail and packages.
• Sort and file documents alphabetically, numerically, and by other departmental categories.
• Prepare office and birthday calendars for Intranet; retrieve information on request and maintain files and records.
• Type forms, memos, letters, and other material; prepare same for mailing.
• Prepare requisitions.
• Research, collect, and prepare data for special studies and assignments.
• Make computations and tabulations accurately with reasonable speed.
• Operate modern standard office equipment including a multi-line telephone; perform data entry assignments accurately and with reasonable speed.
• Keep front desk and lobby area clean, tidy and presentable.
• Assist in training of new and less experienced co-workers as requested by Manager.
• Perform other related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (The qualifications listed below are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related criteria)

• Knowledge of business English, spelling, and mathematics; strong verbal and written communication skills. Strong people skills.
• Considerable knowledge of office policies, practices, procedures and forms.
• Knowledge of IAS World; ability to perform required functions competently and accurately.
• Knowledge of SharePoint; ability to perform required functions independently and/or with guidance.
• Ability to interpret, understand and apply applicable rules, regulations, statutes, policies, and procedures.
• Some knowledge of appraisal practices, the tax roll calendar and the departments’ responsibility in preparing the tax roll.
• Ability to understand and follow oral and written instructions.
• Ability to work independently, utilize problem-solving techniques, plan, organize and coordinate work assignments, and meet deadlines in a timely manner. Good organizational and multi-tasking abilities.
• Ability to use MS Office Suite (Outlook, Word, Excel, Power Point) with proficiency.
• Ability to operate modern standard office equipment including, but not limited to telephone, computer, related software, calculator, copy machine, scanner and fax machine.
• Ability to work effectively with the public, staff of other county offices, and co-workers.

EDUCATION AND EXPERIENCE

• Graduation from high school or recognized equivalent.
• Any combination of on-the-job training and clerical or secretarial work experience which equals four (4) years. Prior experience as a front desk representative or relevant position a plus.
• Course work or technical training in the appraisal field helpful.

PHYSICAL REQUIREMENTS ( This job requires the ability to perform the essential functions contained in this job description. These include, but are not limited to, the following requirements.)

• Typically sit at a cubicle, desk, table or counter for extended periods of time.
• Use fingers and hands to operate computer keyboard.
• Occasionally walk, stand, stoop or kneel.
• Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds.
• Occasionally ascend or descend stairs.
• Work for sustained periods of time maintaining concentrated attention to detail.

WORKING CONDITIONS

• Work is regularly performed in an environmentally controlled office setting.

In compliance with the American with Disabilities Act, the Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources.

Equal Opportunity Employer Supporting a Drug-free Workplace

Revised: October 2025