Administrative Assistant

Job Description Job Description RESPONSIBILITIES • Warmly greet and welcome visitors, applicants, borrowers, and staff with professionalism and courtesy. • Answer, screen, and forward incoming calls in a professional manner. • Assist with various administrative tasks, including mail sorting and distribution, filing, and data entry. • Serve as the initial point of contact for applicants and borrowers, providing exceptional service and support throughout the loan application and servicing • Assist applicants and borrowers with inquiries, ensuring a positive experience and timely issue resolution. • Build and maintain a positive relationship with applicants, borrowers, and internal stakeholders, fostering trust and confidence in our services. • Maintain accurate and up-to-date records in our data collection system, documenting interactions with applicants, borrowers, and internal stakeholders. • Maintain organized filing systems to ensure easy access to important documents and information. • Schedule and coordinate meetings, appointments, and travel for the Executive Leadership team. • Screen and direct incoming calls, emails, and correspondence. • Draft and prepare professional emails, letters, and reports on behalf of the Executive Leadership team. • Compile data and prepare presentations or reports as requested by the Executive Leadership team. • Prepare meeting agendas, materials, and presentations, ensuring all necessary information is available and distributed in advance. • Coordinate and schedule events and networking opportunities to facilitate relationship-building activities. QUALIFICATIONS • Commitment to our mission of promoting economic opportunity for underserved communities. • High school diploma or equivalent. An associate's degree or higher is a plus. • Experience in customer service, client relations, and/or administrative support roles. • Bilingual proficiency in English and Spanish is a plus. • Strong organizational skills and attention to detail. • Professional appearance and demeanor. • Proven ability to manage multiple priorities and meet deadlines. • Excellent verbal and written communication skills. • Proficient with Microsoft Office suite and Client Relationship Management Systems is a plus. BENEFITS • Competitive compensation commensurate with experience. • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Generous paid time off and holiday pay including eleven national holidays. Company Description About the Palm Beach County Black Business Investment Corporation (BBIC) The BBIC aims to expand the participation of Black business enterprises in all segments of Palm Beach County and the Treasure Coast Region economies by creating a perpetual flow of capital for their growth and aggressively promoting an atmosphere conducive to their development. About the Pathway Capital Funding, Inc. (PCF) PCF focuses on expanding capital flow to small, minority, and women-owned businesses in Palm Beach County and the Treasure Coast of Florida, supporting businesses in low to moderate-income areas that substantially hire low-income individuals and offer livable wages. Company Description About the Palm Beach County Black Business Investment Corporation (BBIC)\r\nThe BBIC aims to expand the participation of Black business enterprises in all segments of Palm Beach County and the Treasure Coast Region economies by creating a perpetual flow of capital for their growth and aggressively promoting an atmosphere conducive to their development.\r\nAbout the Pathway Capital Funding, Inc. (PCF)\r\nPCF focuses on expanding capital flow to small, minority, and women-owned businesses in Palm Beach County and the Treasure Coast of Florida, supporting businesses in low to moderate-income areas that substantially hire low-income individuals and offer livable wages.