Technical Account Manager

Why Choose Us?

• Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.

• A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.

• Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.

• Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.

• Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more.

Role Overview

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of clients
• Own overall client experience, satisfaction, and account health across managed services, projects, and legal application support
• Define and execute the technology roadmap and service vision for each client in the portfolio
• Lead client-facing IT status, planning, and roadmap meetings on a weekly, monthly, and quarterly cadence
• Translate client needs into clear requirements, use cases, and solution designs that align with operational best practices

• Oversee the successful delivery of managed services and projects, ensuring quality, timeliness, and minimal client disruption
• Act as an escalation point for support issues, ensuring timely resolution and effective client communication
• Partner with Account Managers to align service delivery with client expectations, SLAs, and long-term success
• Lead, coach, and develop engineers and application specialists to deliver consistent, client-focused outcomes

• Identify opportunities for service expansion, optimization, and innovation within existing client environments
• Collaborate with Sales on pre-sales activities, solution scoping, proposals, and estimates
• Evaluate, select, and manage technology vendors, tools, and applications to support reliable, scalable service delivery
• Drive continuous improvement in service delivery, documentation, and processes to enhance the overall client experience

Qualifications

• 5+ years of experience in an MSP, IT services, or consulting environment
• Experience in a client-facing account management, vCIO, or technical advisory capacity
• Experience supporting legal applications or professional services clients
• Proven experience leading technical or service delivery teams
• Strong understanding of managed services models, SLAs, and escalation frameworks
• Excellent communication and organizational skills

Preferred

• Experience supporting law firms or regulated professional services environments
• Familiarity with document management systems (iManage, NetDocuments, etc.)
• Experience improving service delivery processes and margins in an MSP