Temporary Patient Liaison

Who We Are

At the ASPCA® (American Society for the Prevention of Cruelty to Animals), we’re proud to work with a broad and talented team of professionals who help drive our mission to prevent animal cruelty and promote their well-being across the country. Since 1866, we’ve been at the forefront of animal welfare, and every member of our extended team contributes to our hands-on work, advocacy, and education efforts. By working with the ASPCA, you’re helping improve the lives of animals and the people who care about them.

What You’ll Do

The Temporary Patient Liaison (TPL) is a vital member of the Community Medicine(CM) team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The TPL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.

Temporary Role Details:

• This is a temporary, contingent position and the person hired will be employed through a third-party staffing agency. 

• The target hiring range for this temporary role is $25.86 per hour and may be modified in the future.

• Availability is needed Monday through Friday, 8a – 5p as schedules shift on a bi-weekly basis and the schedule could be 8a – 4p, 8:30a – 4:30p or 9a – 5p.

Where and When You’ll Work

• This position is based at our Bronx Community Veterinary Clinic (CVC) located at 507 E 161st Street

• This temporary position is expected to last until February 1st, with the option of extending.

What’s Expected of You – Position Responsibilities & Qualifications:

C ustomer Service

• Work as part of a team to create a consistently excellent, welcoming client experience

• Greet clients, answer questions, schedule appointments and assist with patient intake

• Maintain a clean, stocked and organized lobby

• Manage client check-in to ensure smooth/efficient morning intake process

• Accurately and efficiently enter client and patient information into database

• Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions

• Provide clients with referrals to external agencies/partners

• Accept payments for services and ensure cash register is balanced daily as needed

• Complete follow-up and reminder calls/text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance

• Schedule follow-up and additional services as needed

• Participate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community events 
  
   

Medical Support

• Prepare exam room(s) for use and escort and welcome clients into exam rooms

• Assist with outpatient exams by taking patient medical history

• Act as a scribe as appropriate to increase efficiency of the medical team

• Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork

• Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes

• Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment

• Restock medical supplies as needed

• Assist medical team with translation service coordination as needed

• Perform other duties as assigned

Qualifications:

• Ability to build close working relationships with others, both internal and external partners at all levels

• Ability to stay calm under pressure and deescalate conflict in a positive and professional manner

• Ability to work independently and as part of team

• Ability to work standing for 8 or more hours

• Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities

• Experience using a computer and navigating software applications

• High-degree of integrity and accountability, as well as a desire to carry out the ASPCA’s mission

• Highly organized, with attention to detail

• Must display a track record of timely and accurate data entry

• Outstanding customer service skills

Language:

• English (required)

• Bilingual (Spanish) strongly preferred

Education and Work Experience:

• High School Diploma or GED equivalent required

• Experience in a social service setting working with diverse populations preferred

• Experience in community services, customer service, community organizing, advocacy or related field preferred

Stay Connected – Join Our Talent Community:
If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community .

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Applicant Notices : Applicants have rights under federal employment laws: Equal Employment Opportunity ; Employee Polygraph Protection Act (EPPA) ; Family and Medical Leave Act (FMLA) ; Uniformed Services Employment Reemployment Rights Act (USERRA) . Candidates residing in CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), and WI should click here for additional information about general applicant notices.