Global Travel Operations, Senior Manager

Job Description The Global Travel Operations, Senior Manager is responsible for overseeing and managing the day‑to‑day relationship with the Vertex Travel Management Company (TMC) vendor and the Travel Technology that supports it. This critical role will optimize vendor performance, drive operational efficiencies, monitor adherence to policies, and develop strong program controls to drive behaviors and policy compliance. The role will require significant global cross‑functional collaboration to identify, build, and develop process efficiencies to enable scale and geographic expansion. The ideal candidate will possess advanced relationship‑building skills, a proven ability to work with Senior Leaders, and navigate complex, high‑pressure situations with professionalism and strategic insight. Key Duties and Responsibilities Manage the day‑to‑day operations of the outsourced travel support model, including vendor management of the Travel Management Company (TMC) across all geographic locations, ensuring compliance with company policies and procedures. Act as the vendor manager and internal liaison between internal teams and TMC, ensuring operational performance goals are met and service level agreements are maintained. Monitor vendor performance and compliance through strategic data analysis, anticipating potential issues and addressing them proactively; review and propose vendor‑specific process changes and mitigate risk arising from vendors. In partnership with the TMC, drive supplier partnership & negotiations, exceptional customer service, cost savings, and reduced environmental impact where possible. Monitor traveler compliance with Vertex's Global Travel & Expense policy and proactively review and suggest policy recommendations as the business evolves. Proactively anticipate business needs and address them by developing innovative processes and tools to strengthen the program and enhance the customer service experience. In partnership with the TMC, refine Concur Travel configuration, establish scalable and centralized processes, and evaluate latest travel regulations, enhancements and capabilities that are fit for purpose globally. Maintain comprehensive reporting mechanisms and PowerBi dashboards; identify, analyze, and interpret travel data trends and patterns and prepare ongoing reports and data visualizations to support decision‑making. Manage Internal Audit Team requests and address audit observations as needed. Design and implement key training materials to support travel operations processes and enhance compliance to policy. Manage additional special projects and enterprise‑wide initiatives, supporting the wider Corporate Services Team to drive continuous improvement. Travel globally at least 20% of the time. Required Education Level Bachelor's degree in a relevant discipline Required Experience Typically requires 7+ years of experience related to corporate travel, or the equivalent combination of education and experience. Previous project management and vendor management experience required. Experience working in a global corporate environment within biotech or a comparable regulated industry. Required Knowledge / Skills Proven experience vendor‑managing a global travel management company, including oversight of an online travel tool (preferably Concur). Strong analytical skills including experience with integration of multiple data sources. Ability to identify innovative insights that streamline processes and mitigate complexities across multi‑functional, global teams. Advanced senior‑leader presentation skills (written, PowerPoint, verbal), using data‑driven insights to address business needs and challenges. Champion customer service attitude enabling a highly collaborative environment toward internal and external vendors. Capacity to lead and drive change in a developing business environment and coordinate processes involving cross‑functional teams, complex systems, and tight deadlines across multiple time zones. Proficiency in Microsoft Office suite (Excel and PowerPoint). Supplier vendor management experience. Ability to navigate and champion company policies and compliance regulations. Other Requirements Prior working experience with online travel booking systems (preferably Concur Travel). Pay Range Pay Range: $117,600 – $176,400 Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family, and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation Hybrid‑Eligible or On‑Site Eligible Flex Eligibility Status In this Hybrid‑Eligible role, you can choose to be designated as: 1. Hybrid : work remotely up to two days per week; or 2. On‑Site : work five days per week on‑site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Equal Employment Opportunity and Accommodations Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io #J-18808-Ljbffr Vertex Pharmaceuticals Incorporated