SVP, Head of IT Business Office

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

SVP - Head of Business office for GB IT to the CIO serves as the strategic and operational integrator for the IT organization, ensuring alignment between strategy, portfolio execution, financial outcomes, and business value delivery. This role enables a 360° view across IT by connecting portfolio management, business engagement (BRMs), and enterprise priorities—driving disciplined governance, performance transparency, and executive decision-making.

How you'll make an impact

Core Accountability Pillars

1. IT Business Office, PMO & Portfolio Management (35%)

• Lead the IT Business Office and PMO functions as the operational backbone of IT
• Cross-program dependency management and execution oversight for all Project and Program managers creating a centralized PMO
• Integrate with Business Relationship Managers (BRMs) and Portfolio Management (PPM) to ensure demand alignment with business priorities
• Drive connection between IT strategy, portfolio roadmap, demand-capacity management and execution delivery
• Standardize program governance, reporting frameworks, and delivery discipline
• Deliver enterprise-level reporting and executive updates

Outcome: A fully integrated, strategy-aligned portfolio with predictable and disciplined execution

1. IT Finance & Value Realization (25%)

• Own IT financial governance, including budget planning, forecasting, and variance management
• Drive investment prioritization and portfolio trade-offs aligned to strategic objectives
• Establish ROI tracking and benefits realization discipline across all major programs
• Lead cost optimization initiatives to reduce low-value spend and improve productivity
• Deliver transparent financial reporting and insights at portfolio and executive levels

Outcome: Strong financial discipline with clear linkage between spend and business value

1. Strategic Integration & Executive Alignment (20%)

• Orchestrate a 360° enterprise view of IT by integrating:
• Strategy
• Portfolio execution
• Financial performance
• Business demand (via BRMs)
• Own and drive Quarterly Business Reviews (QBRs) and IT Deep Dives with CIO, CEO, and CFO
• Provide single-pane-of-glass insights to support executive decision-making and trade-offs
• Ensure alignment between enterprise priorities and IT delivery commitments

1. KPI / OKR Management (Performance Engine) (10%)

• Own end-to-end OKR lifecycle (definition, alignment, tracking, reporting)
• Establish and govern standardized KPI frameworks across delivery, operations, cost, quality, and business outcomes
• Maintain a single source of truth for IT performance dashboards
• Drive structured monthly and quarterly performance reviews with leadership
• Provide proactive insights, risk signals, and escalation triggers to CIO

Outcome: Transparent, measurable performance with clear traceability from strategy to execution

1. IT Risk, Compliance & Enterprise Interface (10%)

• Oversee IT’s risk and compliance posture (security, audit, regulatory, policy adherence)
• Ensure timely closure of audit findings and proactive risk mitigation
• Act as the primary interface between IT and global enterprise functions (Finance, Risk, Operations, etc.)
• Coordinate enterprise-level decisions, escalations, and governance forums
• Ensure alignment with enterprise IT policies, standards, and regulatory expectations

Outcome: Strong governance, reduced risk exposure, and seamless enterprise alignment

Key Cross-Cutting Responsibilities

• Trusted advisor to CIO on strategy, operating model, and execution priorities
• Drive operating model maturity (federated model alignment, decision rights, governance clarity)
• Ensure high-quality executive communication (board-level, CEO/CFO updates)
• Foster a data-driven, accountable performance culture across IT leadership

About You

• 15+ years experience across IT strategy, PMO, finance, or transformation leadership
• Strong combination of strategic thinking, financial acumen, and execution rigor
• Proven ability to operate and influence at CIO/CEO/CFO levels
• Exceptional structuring, communication, and stakeholder orchestration skills

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)