Customer Service Associate

Job Description

Job Description

LHH is partnering with a client in Falls Church, VA looking to bring on a motivated and service-oriented Customer Support Coordinator to join a dynamic Customer Success team. This is an ongoing temporary assignment that will begin asap.

In this role, you won't just answer questions-you'll be a key point of contact for clients, helping ensure they receive timely solutions, clear communication, and a consistently high-quality experience. You'll work closely with Customer Success Managers and internal teams to support a portfolio of valued customers.

• Onsite 5 days a week in Falls Church, VA
• Pay: $21- $23/hour
• Ongoing temporary opportunity with strong potential for long-term fit
• Screening: Background check, drug screening, employment verification, and education verification required upon offer

What You'll Do

• Serve as a daily point of contact for assigned customers
• Respond to inquiries, troubleshoot issues, and resolve customer concerns efficiently
• Deliver a seamless and positive customer experience in every interaction
• Communicate clearly and professionally with clients and internal teams
• Advocate for customer needs and ensure timely follow-through across departments
• Support Customer Success Managers in maintaining strong, long-term client relationships

What We're Looking For

• High school diploma or equivalent
• Strong computer skills and ability to quickly learn CRM and software systems
• Passion for delivering excellent customer service and solving problems
• Strong communication skills (written, verbal, and phone presence)
• Critical thinking and willingness to learn new processes
• Professional, reliable, and team-oriented mindset
• Prior exposure to commercial real estate or property management is a plus

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

Pay Details: $20.00 to $23.00 per hour

Search managed by: Katherine Laurrie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.