Program Coordinator IV

Responsibilities This position is located in the Best Practices Unit of the Whole Child Health Section in the Division of Child and Family Well-Being. The primary responsibilities are divided into three main areas: Program Planning and Implementation (45%) Staff the toll‑free Children and Youth with Special Health Care Needs Help Line from 8:00 a.m. – 5:00 p.m., Monday – Friday, when not conducting outreach activities across the state. Promote visibility for NC Medicaid for children and the toll‑free Help Line. Collaborate with Section staff and other key partners to develop promotional materials for the Help Line and NC Medicaid. Maintain and regularly update a comprehensive directory of resources for families of children and youth with special health care needs. Develop content for the Children and Youth with Special Health Care Needs webpage monthly and maintain and update overall content to ensure accuracy and relevance. Collaborate with Section staff and other key partners to develop print and electronic media for families in the Medicaid Program. Community Outreach (50%) Conduct outreach events across the state focusing on children with special health care needs to promote the Children and Youth with Special Health Care Needs Help Line, the importance of choosing a quality medical home, and making the most of their health insurance benefits. Outreach opportunities will be conducted virtually and in-person. Collaborate with Section staff and other key partners to develop statewide outreach strategies and plans to promote Medicaid enrollment. The position requires extensive statewide travel, which will include evening and weekends. Data Development and Application (5%) Use program data to inform future policy and program development activities as well as to ensure the delivery of family‑centered care and continuity of services to those calling the toll‑free Help Line. Utilize state data platforms and reports to target outreach in promoting visibility for Medicaid for children and access to the toll‑free Children and Youth with Special Health Care Needs Help Line. Participate in quality assurance activities which may include interviewing program participants by telephone and developing quantitative and qualitative data reports. Management Preferences Working knowledge of state and community‑based health services, programs and resources for families of children and youth with disabilities and/or chronic health conditions, in addition to knowledge of Medicaid for children and youth. Demonstrated experience conducting outreach and providing state and community resources to families, community agencies, and health care professionals throughout the state. Strong organizational, technical, interpersonal, and public relations skills. Compensation and Benefits Salary Range: $50,633.00–$88,607.00 (Recruitment Range: $50,633.00–$53,363.00). The position is funded in part through federal funds. The position is eligible for a hybrid telework schedule, including weekly onsite work hours. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program. Employees also receive paid vacation, sick, and community service leave. Paid parental leave is available to eligible employees. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and respects religious beliefs, observances, and practices. #J-18808-Ljbffr NC Department of Health and Human Services